0.1% (410) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1996
4 stars
655
3 stars
373
2 stars
139
1 star
271
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
281,821
Since 2012
MONTHLY SALES
2229
Average Monthly Sales Since 2012
REVIEWS
3,462
Since 2012
Overall Rating
4.13 out of 5
Overall Rating 4.13 out of 5
3,462 Reviews Since 2012
Customer Reviews for Trawick International
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Disappointed in from AZ
Verified Squaremouth Customer
Contracted Covid in Vietnam. Trawick was unable to give me a referral to a local physician.
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3 out of 3 people found this review helpful
Rating 4 out of 5
Policy:
Safe Travels Explorer
Review Received:
November 5, 2022
CV from TX
Verified Squaremouth Customer
I was able to contact them while I was on my trip to ask about the limits for trip interruption since my airline canceled our return flight two times and we needed to get home as quickly as possible. When we arrived home, I called customer service to get help filing my claim. They have an online claims system but I was told to send in the form and supporting documentation by email. I received an automated receipt email the day after I sent in my claim. Now I'm just waiting and hoping for a prompt response.
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2 out of 3 people found this review helpful
Rating 1 out of 5
Policy:
Safe Travels Explorer
Review Received:
November 4, 2022
Maribeth from NY
Verified Squaremouth Customer
I am confused. I filed a claim and am still not sure who is supposed to reimburse me. No one has contacted me after I filed a claim and attached medical paperwork and such. Is it Trawich or Squaremouth and how do I follow through? I am still waiting to be contacted or recieve a check for our cancelled trip.
So....until this is sewn up, I am just confused and out of money.
Hope this makes sense and that someone will actually help me.
Thank you
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6 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Journey
Review Received:
November 3, 2022
Allen from MD
Verified Squaremouth Customer
Called a couple of times with questions. Spent very little time on hold before getting a person. Was treated with respect and had my questions answered
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer
Review Received:
November 3, 2022
Stephen from MA
Verified Squaremouth Customer
Policy options were extensive and comparisons easy. The price of the policy was fair in comparison to other companies.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels First Class
Review Received:
November 1, 2022
Henry from WA
Verified Squaremouth Customer
Easy web site for pricing and obtaining travel insurance. Have used this site before and will use them again.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Outbound excl US
Review Received:
November 1, 2022
Marlene from NC
Verified Squaremouth Customer
I was confused about what I needed as I was driving to Canada from the US . The customer assistance staff member was able to modify the order to what I felt comfortable with. Price was very good compared with my AAA quote .
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer
Review Received:
October 31, 2022
Gay from CA
Verified Squaremouth Customer
I had questions regarding coverage, and also needed to add additional coverage for flights.
Trawick responded rapidly, and provided all the information I needed.
They are easily the best insurance group I've ever used for customer service.
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1 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
Safe Travels Explorer
Review Received:
October 31, 2022
Gerda from NY
Verified Squaremouth Customer
Back in April 2022 I had to cancel my trip do to illness.
After months of waiting and endless phone calls, I finally received my refund.
It was not a good experience.
Never again.
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15 out of 15 people found this review helpful
Rating 5 out of 5
Policy:
Safe Travels Explorer
Review Received:
October 31, 2022
Dennis from IL
Verified Squaremouth Customer
Contracted COVID while visiting Hawaii which manifested itself while on board the Holland America MS Koningsdam returning to Vancouver BC. Went to Ship Dr. and he prescribed Paxlovid, costing $750.00 and confined me to cabin for the 5day return trip to Vancouver.
I intend on filing a claim (claim form requested) with Medicare but if it is denied I will need to file Squaremouth/Trawick. I am waiting for Medicare claim form.
Dennis Reardon
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1 out of 2 people found this review helpful