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Rating 2 out of 5Policy:
Safe Travels VoyagerReview Received:
November 12, 2022Edward from MI Verified Squaremouth CustomerThis is a resend of previous response that may not have been sent.
My Claim #141846 was approved and paid in the amount of $433.43. Thank you. Regretfully this is not acceptable. My damage amount was for $1,863.44.
I purchased the Trawick insurance specifically as a hedge against hurricanes. While on my vacation a hurricane that was un-named on date of travel developed into Hurricane Irvan. Our resort evacuated all guests and mandated a shelter in place in Belize. As a result I incurred damages and costs.
This is a clear cut claim. I purchased the policy precisely to hedge against possible hurricane. The hurricane did in-fact develop. It met the insurance criterion. Yet the damages were not fully covered. Despite whatever fine print is in the contract this is not fair. I did not even recover the cost of my policy. I protest and appeal for a review by Squaremouth or Nationwide management that is concerned about customer satisfaction. Thank you for providing this avenue for appeal and feedback. I look forward to your favorable consideration.
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Patrick OBrien
1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
Safe Travels JourneyReview Received:
November 12, 2022Calvin from MI Verified Squaremouth CustomerClaim is still outstanding after 6 weeks. Trawick claims hurricane Ian has delayed claims processing and it may be 12 to 15 weeks from claim date. Seems excessive.
Review Updated: 12/10/2022
Claim was paid complete and fairly easily. There was some delay to get the check but insurance company was busy with hurricane season.
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6 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels ExplorerReview Received:
November 11, 2022WELDON from TX Verified Squaremouth CustomerWas this review helpful to you?Just prior to departure, our travel agent said we would have to have in-hand proof of coverage, including certificate, card, etc. One email to the company and within 5 minutes ALL the requested documents were sent to me. Nice! Alleviated that stressor quickly.
3 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels First ClassReview Received:
November 10, 2022Mu from WA Verified Squaremouth CustomerWas this review helpful to you?Our trip was good and safe. Thank you for the insurance. We didn’t have to worry before we got to the trip.
3 out of 3 people found this review helpful -
Rating 1 out of 5Policy:
Safe Travels JourneyReview Received:
November 9, 2022brenda from LA Verified Squaremouth CustomerWas this review helpful to you?I just tried to open a claim and called several numbers, but everything went back to go on line. I tried and it was off line. I did not receive any help at all. This is going to be a very long and frustrating process. Without any help. I will appreciate any help.
Thanks
Brenda Trahan
982022961
6 out of 6 people found this review helpful -
Rating 2 out of 5Policy:
Safe Travels ExplorerReview Received:
November 8, 2022Kathryn from NC Verified Squaremouth CustomerWas this review helpful to you?Poor communications. Dates were incorrect on policy.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels VoyagerReview Received:
November 7, 2022Leah from FL Verified Squaremouth CustomerWas this review helpful to you?Easy to get policy
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels Single TripReview Received:
November 6, 2022David from KY Verified Squaremouth CustomerWas this review helpful to you?the policy that I purchased from Trawick International covered a gap in my previous travel insurance. This policy was reasonably priced and provided assurance that my insurance needs were covered.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels First ClassReview Received:
November 6, 2022Ann from NH Verified Squaremouth CustomerWas this review helpful to you?Very easy to sign up and questions I had were answered promptly.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels ExplorerReview Received:
November 6, 2022george from MA Verified Squaremouth CustomerWas this review helpful to you?help in finding a local doctor was appreciated.
1 out of 1 people found this review helpful
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