Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

Review Updated: 10/08/2023

Berkshire Hathaway required me to submit my claim twice, telling me I hadn't submitted submitted supporting documentation initially -- even though I had. This delayed the processing of my claim by two weeks. My interactions with claim personnel was frustrating and unhelpful, and I had about 4-5 separate interactions. One specific example is Berkshire's website indicates claims can be submitted on-line but that process did not work (repeated attempts). I called to report this problem and no one would acknowledge on-line submission was an option, or help resolve the problem. I screenshot the web page showing the link for on-line submissions. Really shoddy service.

After I sent claim via email with ALL supporting documentation attached, I got an email two weeks later saying I hadn't submitted supporting documentation with claim form. I called their customer service number and eventually the representative pulled up my email and read the supporting documentation I had attached. He said I needed to submit it again. I submitted the same claim form again with same supporting documentation a second time. Ridiculous but I did it.

My claim was paid only after I had scheduled a complaint interview with Squaremouth.

The claim website is not user friendly. I had to register for an account to file the claim. After completing the registration it would not let me file the claim. No policy was listed and there was no option to enter the policy number. I called the claims phone number and I was assisted with filing my claim. I submitted my documentation and claim form by email. I did not receive a confirmation of receipt, however when I called to confirm the agent was helpful and did confirm my documents were received. The claim was processed within the 15 business days they advised it would take. I was unable to check the status online due to the issues with the website.

I flew to Santiago, Chile to go on a ski trip. But extreme weather prevented me (and others) from getting to the mountain resort. The storm was forecasted to last for several days, which it did. I was forced to stay in Santiago for one night, before returning home. The resort refunded my money. Berkshire Hathaway covered the cost of the unexpected night in Santiago. But not the airfare, as I did actually take the flights.