0.1% (69) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
522
4 stars
134
3 stars
82
2 stars
30
1 star
39
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
83,047
Since 2016
MONTHLY SALES
1852
Average Monthly Sales Since 2016
REVIEWS
807
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
807 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
The site was easy to navigate, prices were extremely fair. Gave us peace of mind.
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
February 11, 2024
Joseph from FL
Verified Squaremouth Customer
Very efficient and processed in good time. Associates on the phone were very helpful. Appreciated the direct deposit feature. Actually tried a competing firm recently due to price, but found your system and processing much easier. Will definitely consider BHTP in the future!
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
January 27, 2024
Terrence from WI
Verified Squaremouth Customer
The staff representative
Answered phone fast, was helpful, knowledgeable, courteous
Review Updated: 02/24/2024
Great experience, swift and expeditious response from Bershire Hathaway that was very satisfactory
Was this review helpful to you?
7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
January 23, 2024
Joseph from FL
Verified Squaremouth Customer
Painfree!
Was this review helpful to you?
3 out of 4 people found this review helpful
Rating 2 out of 5
Policy:
LuxuryCare
Review Received:
December 14, 2023
Annika from VT
Verified Squaremouth Customer
When calling the number provided it is VERY frustrating to have to click through many steps for 15 MINUTES and then have to leave a message that will not be returned for another 4 days! TERRIBLE customer service.
Was this review helpful to you?
15 out of 16 people found this review helpful
Rating 1 out of 5
Policy:
LuxuryCare
Review Received:
December 4, 2023
Amy from IL
Verified Squaremouth Customer
We provided them with all the documentation and now they are asking for it in every single person's name, including the other travelers we were with. I will never ever purchase travel insurance again from that company or go through you as an agent. See attached letter:
Dear Amy,
Thank you for the information regarding your Trip Interruption claim. Your claim number is 02586036. Please refer to this number when communicating with us about your claim.
In order to process your claim further we appreciate you sending the following documentation so that we can continue our review:
• Travel Documents showing you were staying at the location with Shaiela Bhuiyan, the invoice provided is not in your name. Please provide a hotel invoice listing the travelers staying at the location and a flight itinerary/boarding passes for Shaiela Bhuiyan.
• Proof of Payment for Krystal Grand Los Cabos Reservation to Resort - Copy of credit card or bank statement/paid invoice
• Proof of your portion of the Trip payment - Copy of credit card or bank statement showing amount you paid for Krystal Grand Los Cabos
• Flight Itinerary/Boarding Passes of Flights Actually Flown
• Original Complete Round Trip Flight Itinerary- Copy of flight itinerary showing travelers, flight information, dates of travel, costs & payments for the airfare
• Proof of Payment - Copy of credit card or bank statement if not already provided within airfare invoice
• Proof of Reason - Documentation from the airline stating the reason for delay/cancellation
Our customer service team is always available to assist you, Monday – Friday 7am to 7pm CDT.
We appreciate your business.
Regards,
Samantha Ramey
Claims Examiner | Berkshire Hathaway Specialty Insurance
P: 855-205-6054 Option 2 for Claims
F: 715-303-6328
Mailing Address: PO Box 2986, Clinton, IA 52733-2986
Was this review helpful to you?
21 out of 23 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
December 1, 2023
Jordan from GA
Verified Squaremouth Customer
Thank you for helping us through out claim process. And of course thank you for keeping our travel stress free. Very much appreciated.
Was this review helpful to you?
4 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
LuxuryCare
Review Received:
November 30, 2023
AM from MD
Verified Squaremouth Customer
ALL GOOD!
Was this review helpful to you?
3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare Value
Review Received:
November 20, 2023
Laura from HI
Verified Squaremouth Customer
Everything was so smooth and easy. The price was also very reasonable.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
November 19, 2023
Mary from FL
Verified Squaremouth Customer
So far, I’ve had excellent service. I am preparing to file the claim.
Review Updated: 12/17/2023
Very helpful and very prompt.
Was this review helpful to you?
3 out of 3 people found this review helpful