Berkshire Hathaway Travel Protection
Overall Rating 4.29 out of 5
Overall Rating 4.29 out of 5 807 Reviews Since 2016

  • Rating 2 out of 5
    Policy:
    ExactCare
    Review Received:
    October 14, 2024
    Steve from KS Verified Squaremouth Customer

    Trip was scheduled to fly into hurricane- very clear travel warnings in place. Received minimal assistance from the insurance company prior to travel – they would simply quote the plan to me without offering guidance. Ended up with travel interruption and travel delay. Claim placed after travel. Still waiting for a response three months later. Every time they ask for new information, they restart their two week time clock.

    Review Updated: 11/11/2024

    Claim was handled professionally and staff was always courteous. Only complaint is how long it took to resolve - months. Seems like claim department could use more people.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    LuxuryCare
    Review Received:
    October 13, 2024
    Brian from FL Verified Squaremouth Customer

    Customer service promptly answered coverage questions before we purchased. Our flights were slightly delayed but we thankfully got where we needed to be on time and with our luggage. Process to purchase policy was super easy. We did not need to file a claim but we were less worried about trip interruption etc with our plan coverage.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Lite
    Review Received:
    October 12, 2024
    Charity from PA Verified Squaremouth Customer

    Put in my claim while still on vacation on 9/30 and have heard nothing from the company. Hoping to hear something from them soon at least stating they are working on the claim.

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    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Lite
    Review Received:
    October 10, 2024
    Mary from IN Verified Squaremouth Customer

    The travel assistant was friendly and quite helpful. Her name was Kenzie.
    Our vacation went well with no incidents. Thank you for peace of mind in case of cancellation.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    October 8, 2024
    Cliff from GA Verified Squaremouth Customer

    There was a glitch at the beginning. All paperwork was sent and received (we tracked this by sending it certified mail) but, when we called BH for a progress report, they had not updated their system showing they had received the paperwork. We then emailed Squaremouths zero complaint center to ask for assistance and scheduled a call. The day before the call was to occur, we received notification that BH had paid our claim.

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    3 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    October 4, 2024
    Norma from MD Verified Squaremouth Customer

    I had questions due to travel that could have been impacted by Hurricane Helene when I called I my questions were answered clearly and with understanding of my situation.

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    2 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    LuxuryCare
    Review Received:
    October 1, 2024
    Bruce from ME Verified Squaremouth Customer

    It was easy to buy and inexpensive. Best of all, I didn’t need it.

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    0 out of 3 people found this review helpful

  • Rating 3 out of 5
    Policy:
    LuxuryCare
    Review Received:
    September 30, 2024
    Cherie from CO Verified Squaremouth Customer

    Was frustrated I had to purchase an additional policy to cover my bike during my travel. Otherwise I had a good experience.

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    0 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    September 28, 2024
    Bret from UT Verified Squaremouth Customer

    We had a flight canceled which caused a major problem in our trip. When I called for assistance they could not tell me if booking another flight would be covered. This was so stressful. That is why I only gave them 3 stars

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    6 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    September 26, 2024
    william from PA Verified Squaremouth Customer

    Sickness caused us to cancel. Will collect forms for claim in next few weeks

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    1 out of 5 people found this review helpful

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