0.1% (69) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
521
4 stars
134
3 stars
82
2 stars
30
1 star
39
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
83,018
Since 2016
MONTHLY SALES
1849
Average Monthly Sales Since 2016
REVIEWS
806
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
806 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
January 16, 2019
Matthew from PA
Verified Squaremouth Customer
We purchased our travel protection simply as a precautionary measure for our trip to Ecuador never believing we'd actually use it. My wife ended up needing emergency medical treatment. I cannot over emphasize how thankful we were that we purchased this policy and how grateful we are to Berkshire Hathaway and their incredible staff for all the help they gave us. They were not only very professional but also very kind in helping us get everything taken care of. That means allot when you're in a completely different country and a foreigner in the truest sense of the word.
From our personal experience, my wife and I highly recommend Berkshire Hathaway travel protection.
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12 out of 12 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
January 4, 2019
Xufeng from AZ
Verified Squaremouth Customer
Very good experience with claim processing. This is my first time dealing with travel insurance. I was very speculated about insurance. The experience that I had will provide me with confidence purchasing insurance in the future
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3 out of 3 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
December 26, 2018
Tami from NV
Verified Squaremouth Customer
I purchased this insurance to cover a very expensive ($60,000) cruise to Antarctica. Unfortunately, the cruise line cancelled the cruise. Every other vendor I worked with (airlines, hotels, pre-paid tours pre-cruise in Buenos Aires) gave us a full refund because the cruise was cancelled through no fault of our own. However, BH told us we would have to move the insurance policy to a different trip. We didn't have any other trips planned (certainly not at that price point), so just booked another cruise so we wouldn't lose out on the insurance money. They did refund us the premium price difference between the two cruises, but there were other companies out there that had better coverage for less money that we would have used, had we not been forced to use BH. My travel agent informed me that several other of her customers were fully refunded their travel insurance premiums when the cruise line cancelled the cruise; I am not sure why BH doesn't have the same policy. Since we didn't file a claim on this policy, I cannot rate their customer service regarding claims.
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11 out of 12 people found this review helpful
Rating 2 out of 5
Policy:
ExactCare
Review Received:
December 24, 2018
Sandra from NY
Verified Squaremouth Customer
I sent them everything they wanted which was quite extensive considering I paid $1500.00 for the policy and the claim was for approx. $305.00 according to my calculations however I received only 295.25. One Invoice was from the Philippines and was in Philippine Pisos, so I do not know what exchange date or rate they used. The problem of $10.00 is not an issue, my issue is with their handling of the Claim.
I expected them to either reach out to me or explain in detail how they arrived at that amount. Not once did anyone reach out to me during that time.
Finally I received an E-mail on Febr.7, 2019 informing me of the payment amount and that it would be made by check. I had given them instructions to send the payment to a different address than the original address that was on the policy number since we spend the winter in Florida. I answered the Febr.7 e-mail immediately reminding them where to send the check. Their response was a generic acknowledgment of my E-mail.
When I had not received the check by Febr. 21, 2019 I finally called them and asked them where they send the check. They assured me that they cut the check on Febr. 7th and that it was mailed to the Florida address and that there were 2 weekends, one a 3 day weekend and that would probably the reason for the delay. If I did not receive it in the next few days to call them back an ask for Jojo who handled my claim and she would arrange to have a new check issued.
I received the check yesterday, Febr.23rd and it was sent to my original address in NY. The post office there forwarded it to the Florida address.
The reason I chose this policy mostly because of the brand - the company did not measure up - I am very disappointed.
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6 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
November 22, 2018
edward from IL
Verified Squaremouth Customer
I called and was sent a claim form and number but didn't suffer any money loss , so I withdrew my claim.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
November 14, 2018
Maureen from CA
Verified Squaremouth Customer
I recommended it to my fellow travelers on the tour I was on. Good coverage, easy to access. I will use again when I travel.
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2 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
October 29, 2018
Liubov from MD
Verified Squaremouth Customer
Did not feel comfortable with the policy in general as compared to other coverage's other companies offered for a similar price. When traveling in the future, I will go with them.
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1 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
October 27, 2018
Amelia from AK
Verified Squaremouth Customer
Berkshire Hathaway Travel Protection has been very attentive in getting back with me in regard to my my claim following my hospitalization. They are in the process of reviewing it now and hope for a positive outcome after a terrible experience during the trip.
I chose this particular company because it came highly recommended by other traveling friends.
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5 out of 5 people found this review helpful
Rating 1 out of 5
Policy:
ExactCare
Review Received:
October 25, 2018
Clemencia from NJ
Verified Squaremouth Customer
It is almost 8 weeks after I presented my claim and I have not had resolution. Please advise. Thank you
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23 out of 26 people found this review helpful