0.1% (69) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
521
4 stars
134
3 stars
82
2 stars
30
1 star
39
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
82,946
Since 2016
MONTHLY SALES
1846
Average Monthly Sales Since 2016
REVIEWS
806
Since 2016
Overall Rating
4.29 out of 5
Overall Rating 4.29 out of 5
806 Reviews Since 2016
Customer Reviews for Berkshire Hathaway Travel Protection
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I only used it to get reimbursement for a medical visit (non-emergency) while in the UK. I gave 4 stars instead of 5 stars because they a) needed more travel documentation than I had kept, and b) they were slow at sending a check. That said, they reimbursed me for 100% of the expense, and without every bit of travel documentation that they asked for. I would definitely use them again.
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7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
October 3, 2018
Julian from CA
Verified Squaremouth Customer
i'm really impressed with this market place. at first i thought it was too good to be true, but the service was excellent by both squaremouth and my provider.
thanks!
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
September 12, 2018
Heather from CO
Verified Squaremouth Customer
Fortunately, we had no incidents requiring a claim. However, based on interactions with Berkshire Hathaway , I am hopeful all would go well. We have arranged for 3 additional policies in the coming months.
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1 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
September 8, 2018
Knut from OK
Verified Squaremouth Customer
The claim was processed fast and I received the payment within less of 1 month.
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3 out of 3 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
September 8, 2018
Myrna from MN
Verified Squaremouth Customer
As I didn't have an 'experience other than choosing your company and paying for the insurance there's nothing to report. An example of 'no news being good news?
Regards
M Treston
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
August 30, 2018
Lisa from NY
Verified Squaremouth Customer
I had problems with their website - I could never log in. (I created my account on the app). Then, after I began my claim, I couldn’t access the app. Granted, the customer service reps were very friendly when I called, but that takes time. There was little to no information from the claims adjuster. I had to call them to insure they’d received all of my documents.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
ExactCare
Review Received:
August 24, 2018
Brian from CA
Verified Squaremouth Customer
Coverage options were clear and easy to understand.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
ExactCare
Review Received:
August 15, 2018
Russell from WA
Verified Squaremouth Customer
I called the 24hr assistant when I was very sick in Atitlan Guatemala, hoping I could get some help on what to do, where I could go for medical help. All they could tell me was that I had to get a doctor to sign a form. That is when I realized I was on my own.
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15 out of 16 people found this review helpful
Rating 2 out of 5
Policy:
ExactCare
Review Received:
August 12, 2018
Jessica from TX
Verified Squaremouth Customer
I am still waiting on an answer to see if the claim is going to be paid out. Check a few days ago was told still under investigation could take another 3 weeks
Review Updated: 09/09/2018
I kept getting different answers from company. Agent went on vacation without updating claim.
Took over 32 days to complete.
Customers service was very rude, when calling for an update.
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20 out of 21 people found this review helpful
Rating 4 out of 5
Policy:
ExactCare
Review Received:
August 9, 2018
Gabe from RI
Verified Squaremouth Customer
I was really annoyed to learn that you don’t cover glasses in the insurance. I would have assumed that was a logical thing to cover. I left both my glasses on the plane as I was very ill having picked up campylobacter on my stopover. Only to find they weren’t covered under the personal effects. What a rip off. Never buy this insurance again and will be sure to let my wide circle know about the mean minded company.
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3 out of 4 people found this review helpful