Berkshire Hathaway Travel Protection
Overall Rating 4.29 out of 5
Overall Rating 4.29 out of 5 806 Reviews Since 2016

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    October 24, 2018
    Kris from WA Verified Squaremouth Customer

    I only used it to get reimbursement for a medical visit (non-emergency) while in the UK. I gave 4 stars instead of 5 stars because they a) needed more travel documentation than I had kept, and b) they were slow at sending a check. That said, they reimbursed me for 100% of the expense, and without every bit of travel documentation that they asked for. I would definitely use them again.

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    7 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    October 3, 2018
    Julian from CA Verified Squaremouth Customer

    i'm really impressed with this market place. at first i thought it was too good to be true, but the service was excellent by both squaremouth and my provider.

    thanks!

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    September 12, 2018
    Heather from CO Verified Squaremouth Customer

    Fortunately, we had no incidents requiring a claim. However, based on interactions with Berkshire Hathaway , I am hopeful all would go well. We have arranged for 3 additional policies in the coming months.

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    1 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    September 8, 2018
    Knut from OK Verified Squaremouth Customer

    The claim was processed fast and I received the payment within less of 1 month.

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    3 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    September 8, 2018
    Myrna from MN Verified Squaremouth Customer

    As I didn't have an 'experience other than choosing your company and paying for the insurance there's nothing to report. An example of 'no news being good news?

    Regards
    M Treston

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    August 30, 2018
    Lisa from NY Verified Squaremouth Customer

    I had problems with their website - I could never log in. (I created my account on the app). Then, after I began my claim, I couldn’t access the app. Granted, the customer service reps were very friendly when I called, but that takes time. There was little to no information from the claims adjuster. I had to call them to insure they’d received all of my documents.

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    2 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    August 24, 2018
    Brian from CA Verified Squaremouth Customer

    Coverage options were clear and easy to understand.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    August 15, 2018
    Russell from WA Verified Squaremouth Customer

    I called the 24hr assistant when I was very sick in Atitlan Guatemala, hoping I could get some help on what to do, where I could go for medical help. All they could tell me was that I had to get a doctor to sign a form. That is when I realized I was on my own.

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    15 out of 16 people found this review helpful

  • Rating 2 out of 5
    Policy:
    ExactCare
    Review Received:
    August 12, 2018
    Jessica from TX Verified Squaremouth Customer

    I am still waiting on an answer to see if the claim is going to be paid out. Check a few days ago was told still under investigation could take another 3 weeks

    Review Updated: 09/09/2018

    I kept getting different answers from company. Agent went on vacation without updating claim.
    Took over 32 days to complete.
    Customers service was very rude, when calling for an update.

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    20 out of 21 people found this review helpful

  • Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    August 9, 2018
    Gabe from RI Verified Squaremouth Customer

    I was really annoyed to learn that you don’t cover glasses in the insurance. I would have assumed that was a logical thing to cover. I left both my glasses on the plane as I was very ill having picked up campylobacter on my stopover. Only to find they weren’t covered under the personal effects. What a rip off. Never buy this insurance again and will be sure to let my wide circle know about the mean minded company.

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    3 out of 4 people found this review helpful