Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,801 Reviews Since 2004

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    November 30, 2009
    Michael from WA Verified Squaremouth Customer

    Before Trip
    It is hard to know or understand exactly what is and is not covered until you need it

    During Trip
    did not need to contact

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    0 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    November 24, 2009
    James from NY Verified Squaremouth Customer

    Before Trip
    Our selection of the Insurance company CSA was based on a combination of price and coverage. Our main concerns were cancellation before the trip, lost luggage during the trip, and if someone got sick and we needed to go home part way through the trip. We had none of those issues, enjoyed our trip, but felt self assured that we were covered for most anything that could ruin the trip.

    During Trip
    We had no issues on the trip and did not need to seek help from the carrier. However, we had all the necessary phone #'s to seek help if needed.

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    0 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    November 19, 2009
    Donald from NY Verified Squaremouth Customer

    Before Trip
    Had no contact with carrier this time.Past experience with this carrier was positive when I made a claim.

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    0 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    November 18, 2009
    James from MI Verified Squaremouth Customer

    Before Trip
    It would be helpful to make it easier to talk to a represenative.

    During Trip
    N/A

    Claim Process
    N/A

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    November 16, 2009
    Richard from OH Verified Squaremouth Customer

    During Trip
    Fortunately we did not have to use our travel protection but was well worth the piece-of-mind knowing we were protected for our entire trip +medical, dental & even for the rental car coverage. We take 1 or 2 cruises a yr & won`t go without coverage.

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    0 out of 2 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Custom Luxe
    Review Received:
    November 7, 2009
    Christine from CT Verified Squaremouth Customer

    Before Trip
    I got this insurance thru the internet, all my paperworks were printed by me. I never ask anybody about the plicy bec. it's selfexplanatory

    During Trip
    I got sick in Dubai during my trip, I called the hotline bec. it's written in my policy that they have an MD or a clinic/hospital that they could refer me. Apparently, this is not true. My son & his wife were the one whor recommended a clinic for me to be seen by an MD. When I called Customer Service re: the payment,I was told that I have to pay out of pocket first, then have my primary insurance in USA to pay my expenses, whatever, my Primary Insurance wouldn't pay, this insurance carrier will pay. I was given a Medical file number.The policy stated that I don't I have to pay out of pocket, that there will be a clinic/hospital that I can go but it didn't happen. The insurance carrier doesn't have a clue of any places where I could get medical help. Thank God my medical situation was not serious but I needed to be seen bec. I needed medications and also being an RN helped.

    Claim Process
    I didn't file any claim bec. I was told to file my claim with my Primary Insurance first, this was not stated on the policy. For me, the policy was misleading, it was a waste of my money, this was a learning experience for me.

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    69 out of 73 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    October 25, 2009
    Kim from OH Verified Squaremouth Customer

    Before Trip
    We obtained everything online and didn't need to contact prior to departure.

    During Trip
    This policy contained everything we needed; however, and fortunately we did not require customer service nor will we be making a claim.

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom Luxe
    Review Received:
    October 22, 2009
    birdwing from CA Verified Squaremouth Customer

    During Trip
    I did not need to use any insurance services during my trip. BUT I was able to throughly enjoy myself because I knew that I was covered if an emergency arose.

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    0 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    October 19, 2009
    Joyce from MA Verified Squaremouth Customer

    Claim Process
    The reason this claim took so long is that we needed to know the results of our Medex claim first.

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    0 out of 1 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Custom
    Review Received:
    October 12, 2009
    Timothy from MI Verified Squaremouth Customer

    Before Trip
    Did not provide detailed description of policy coverages.

    Claim Process
    As with any insurance company or HMO they will find a way to deny your claim through some section or sub paragraph in the policy of which you dont get a copy of.

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    12 out of 13 people found this review helpful