Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

We felt protected. We have our long term insurance with your company.

Almost 1 month ago I filed a claim about the hotel cost for delayed luggage. I still didn't receive any response on how long it will still take. Next year I will pick another Insurance Agency on your website.

Thank you for posting a review of John Hancock.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you today to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Over the phone I asked 7 Corners what I thought was a simple question - were photo copies of receipts for medical attention acceptable, or were originals required ?. I was told to contact John Hancock.. I did this, but after 15 min. on hold I gave up. Then sent an email to 7 Corners again but never received a response. Finally giving up, I mailed my claim with photo copies attached

Thank you for posting a review.

We apologize for your negative experience with John Hancock.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Purchasing the trip insurance was a pleasant experience. An error was corrected with a simple phone call.

I am in the process of filing a claim for lost stolen personal property. My first contact with the claims department was positive and I expect and hope for a satisfactory and prompt settlement. I chose John Hancock because of the brand, and favorable coverage for the money.I can only make a positive endorsement after the conclusion of my claim

James Carter became ill the 2nd day of our trip. I am now trying to get togeter the information necessary to file a claim.

We have two mothers in their 90's. It was a comfort to know we had insurance to cover any eventuality. Fortunately we did not need to change any travel plans but could not have left in the first place without the peace of mind your insurance provided.

This was the first time to file a claim for trip insurance. I was apprehensive and expected a long process and push back on the claim.

I was thrilled on how the process went smoothly and the customer service exceeded my expectations.

There was some delay after the claim was filed on the status but Sara helps a great deal to move it along.
We have rescheduled the trip and bought another policy because of this experience.
Thank you Tim Orellano