Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

Your description of the "cancel for any reason" is misleading as it requires that it be 2 days prior to the trip. Since any reason can be up to the moment of departure, the 2 days is nothing more than a "gotcha " clause buried in page 7 of the details and mentioned nowhere on the summary..

Wait to hear from the agent

I submitted a claim about a week ago, since I couldn't take the trip and didn't have surgery I submitted a claim under "cancel for any reason".

Angie, at John Hancock Insurance, took our call she was very thorough giving us the information we needed to fill out forms and submit a claim. She immediately e-mailed us the proper forms.
Because the ER in Baberg Germany did not give us forms stating a diagnosis we informed Angie the Uniworld Captain of the River Queen is in the process of having the proper information gathered and sent via Uniworlds offices in Switzerland. Angie assured us we had 90 days to make everything is in order and can send on the receipts and information we have. She gave us her name and extension # so we can call if we have questions. Great service!!
We have purchased travel insurance several times in the past and never have had to use it. We are pleased with SquareMouth and John Hancock .

Prompt response back with the information I requested

They contate me promptly to say they received the claim and would be processing it. So far....so good.

Competitive pricing with a known insurance company. Representatives always have info at their fingertips and are very willing to answer questions

I called the next day after i returned from my trip to do a claim. John hancock insurance agency told me that they will send me a email to do the claim. But till now i havent get any email from them.

Thank you for posting a review of John Hancock.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I have not received any feed back after filing the claim. Do I need to contact?

Thank you for posting a review of John Hancock.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.