Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

Before Trip
It was easy and a excellent experience on line. everything we needed to feel comfortable and relax on our vacation . thank you

During Trip
Great! I'm glade I took the time to review and looked for the best qualified carrier. Met others who had issues on their trip and were not happy with the coverage and service that was difficult for them to correct their issue with their insurance carrier.

Claim Process
My evo phone was stolen in Peru, and I like to know if it is covered. We just got back a week ago and were not able to take care of this at the time do to a death in family. I did contact Sprint through on line text and do have a copy of the situation. Please advise if there was coverage for this item. Thank you.
Contact me
Stevenmalin1@gmail.com

Before Trip
I had no need for anything except the documentation, so the other two ratings don't really apply.

During Trip
Again, all went pretty smoothly this trip, so I had no need to contact John Hancock. The five stars is in anticipation that they would have done a good job if I had been too messed up by Hurricane Sandy.

Claim Process
No Claims made.

During Trip
Not applicable

Claim Process
No claim

Before Trip
Very easy to sign up and obtain this insurance.

During Trip
Did not need to use the insurance, thankfully.

Before Trip
It help me so much to know all the options before my trip. I did not use it but I feel secure to have the detailed information about my insurance. Thanks,

During Trip
We had NO idea that baggage losses from a rental car are excluded. The agent said that on page 8 (or somewhere) there was a specific exclusion. This is the worst kind of misrepresentation to hide important things in fine print in a lengthy document few people read. It was NOT mentioned in the summary.

Claim Process
We have not yet filed a claim.

During Trip
Insurance carrier refused to accept collect calls from overseas. We tried both phone numbers on the insurance document that we were sent. We had to find medical help on our own and pay for it out of our own pocket. We purchased a very high end policy and got nothing for our money. We intend to demand a refund. We had heard that most travel insurance was a scam and our experience is consistent with this wisdom.

During Trip
DID NOT NEED SUPPORT DURING THE TRIP

Claim Process
NO CLAIM

During Trip
Did not need to use it

Claim Process
No claim

Before Trip
We like dealing with Square Mouth because we can look over multiple choices of insurance that best fits the current trip. Anytime we have had questions about a specific policy we have called Square Mouth and in every case have received knowledgeable and friendly service.

During Trip
Did not need to contact the insurance carrier during the trip.

Claim Process
N/a Did not need to file a claim