Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

Before Trip
The policy was straight forward and the company has a decent reputation, so I made the purchase.

During Trip
On the evening of my accident my wife tried calling the company's 24 hour telephone number. No one answered. She made multiple attempts at redialing, yet the phone just rang. No one answered. This added to our stress and was extremely frustrating given the circumstance. Nothing says "we've got your back" like an unanswered phone in the middle of a crisis.

Claim Process
During an emergency situation, I was less than pleased with the company's service. The day after my accident, I passed out. I suspect the trauma and meds played a part in that. My wife called the company to ask if they would cover another visit to the ER due to my syncope episode. The rep responded by saying "she can't tell us not to seek medical treatment." That, combined with the unanswered phone the night before, really gave me an uneasy feeling about the company. I decided not to pursue another hospital visit.

Upon returning home, I promptly received the required paperwork for filing my claim. Once submitted, it was approved and paid-in-full within one week. Rimbursement was easy and painless and the reps were helpful with any questions that I had. If the company can improve on the areas where I experienced problems, then my satisfaction and level of comfort would reflect a higher rating.

Before Trip
The initial quote I received squarely failed to meet requirements that I specified and it was only until I purchased it and read the specifics that I was able to discern that- the Squaremouth rep clearly did not listen to me in assessing my needs. Subsequently, I called immediately to cancel the policy and the staff was very responsive about facilitating the change to a different policy and cancelling the first one- in all, the service was good,but the initial misstep could have been completely avoided and honestly, I was clear in the coverage that was needed and iterated it to the first customer service person, who apparently either disregarded it or didn't listen.

During Trip
Was never used- but my daughter did end up with a hospitalization that the medical staff of her organization attended to- nonetheless, it gave us peace of mind to know if an evacuation had been necessary that we had the coverage.

Before Trip
Easy to sign up

During Trip
Never had any contact with insurance carrier. Trip went without any issues.

Claim Process
No claim was made.

Before Trip
It was quite easy to fill in the paper work on-line and the price was reasonable.

During Trip
Fortunately, we did not have to use the service before or during our trip.

Claim Process
No claim.

Before Trip
The information on the insurance was quite clear and delivered promptly.

During Trip
Not applicable

Claim Process
Not applicable

During Trip
didn't need to use them, so not applicable

During Trip
Did not require any service.

Before Trip
Your representatives are very knowledgeable and very, very, very polite.

During Trip
These aren't applicable. I didn't use these services.

Claim Process
These aren't applicable. I didn't use these services.

Before Trip
fortunately, no issues

During Trip
should (snail) mail policy to buyers...other than that OK