0.2% (154) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
806
4 stars
267
3 stars
142
2 stars
61
1 star
93
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,434
Since 2012
MONTHLY SALES
211
Average Monthly Sales Since 2012
REVIEWS
1,401
Since 2012
Overall Rating
4.16 out of 5
Overall Rating 4.16 out of 5
1,401 Reviews Since 2012
Customer Reviews for John Hancock Insurance Agency, Inc.
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Before Trip I did not receive documentation prior to my trip, nor had any interaction with the insurance company
During Trip I did not receive any documentation or instructions as to what needed to be done in case of emergency or illness
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80 out of 83 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
January 10, 2013
Steve from NC
Verified Squaremouth Customer
Before Trip I never received anything in the mail, I had downloaded the Policy from the WEB site, but thought I was to receive documentation prior to my departure. Either John Handcock failed to follow up or It was not clear in the WEB site that there would only be the printed material from the Squaremouth.
During Trip I had no contact with the insurance carrier, there was no need.
Claim Process No claims were filled
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Silver
Review Received:
January 6, 2013
a family from NH
Verified Squaremouth Customer
Before Trip didn't really need personalized customer service but online purchase process was easy
During Trip did not use
Claim Process no claims
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Silver
Review Received:
January 4, 2013
Melissa from TX
Verified Squaremouth Customer
During Trip ABSOLUTELY AMAZING SERVICE... I'm a customer for life!!!! I had to come home early due to an debilitating illness and the help I got was incredible. I was sick and in pain and it was so great to be able to get home without having to try and arrange everything. On top of that the level of service I got was incredible. They even called to check on me at the airport and my home to make sure I had gotten back safely.
Claim Process I took longer than normal to turn in my paper wook since I waited for a second visit to a specialists to get that paper work included. So even though my claim is from October, it was just submitted in december..... There was alot of paperwork - but that was expected.
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76 out of 77 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
December 23, 2012
Rafael from TX
Verified Squaremouth Customer
During Trip No applicable
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
December 14, 2012
Zachary from OR
Verified Squaremouth Customer
Before Trip Great price for absolute peace of mind!
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Gold
Review Received:
December 13, 2012
Susanne from AZ
Verified Squaremouth Customer
During Trip Had no contact during the trip
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Gold
Review Received:
December 11, 2012
Arthur from OR
Verified Squaremouth Customer
Before Trip Big charge to extend coverage for only a few days.
During Trip No experience.
Claim Process No experience.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
December 10, 2012
Harold from FL
Verified Squaremouth Customer
During Trip Really had no need for customer service during trip.
Claim Process Had no claims.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
December 7, 2012
Steven from FL
Verified Squaremouth Customer
Before Trip It was easy and a excellent experience on line. everything we needed to feel comfortable and relax on our vacation . thank you
During Trip Great! I'm glade I took the time to review and looked for the best qualified carrier. Met others who had issues on their trip and were not happy with the coverage and service that was difficult for them to correct their issue with their insurance carrier.
Claim Process My evo phone was stolen in Peru, and I like to know if it is covered. We just got back a week ago and were not able to take care of this at the time do to a death in family. I did contact Sprint through on line text and do have a copy of the situation. Please advise if there was coverage for this item. Thank you.
Contact me
Stevenmalin1@gmail.com
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0 out of 0 people found this review helpful