Name: John Hancock Insurance Agency, Inc.
Brand: John Hancock Insurance Agency, Inc.
Rating: 4.16 (1403 reviews)

Overall Rating

0.2% (154) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

807
4 stars

268
3 stars

142
2 stars

61
1 star

93

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

67,451

MONTHLY SALES

206

REVIEWS

1,403

Overall Rating

Customer Reviews for John Hancock Insurance Agency, Inc.

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1,403 Reviews Since 2012
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Filed claim

Rating 4 out of 5

Policy:
Gold

Review Received:
January 14, 2013

john from SD Verified Squaremouth Customer

During Trip
should (snail) mail policy to buyers...other than that OK

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0 out of 0 people found this review helpful

Rating 1 out of 5

Policy:
Silver

Review Received:
January 13, 2013

Rex from VA Verified Squaremouth Customer

Before Trip
I did not receive documentation prior to my trip, nor had any interaction with the insurance company

During Trip
I did not receive any documentation or instructions as to what needed to be done in case of emergency or illness

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80 out of 83 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
January 10, 2013

Steve from NC Verified Squaremouth Customer

Before Trip
I never received anything in the mail, I had downloaded the Policy from the WEB site, but thought I was to receive documentation prior to my departure. Either John Handcock failed to follow up or It was not clear in the WEB site that there would only be the printed material from the Squaremouth.

During Trip
I had no contact with the insurance carrier, there was no need.

Claim Process
No claims were filled

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0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Silver

Review Received:
January 6, 2013

a family from NH Verified Squaremouth Customer

Before Trip
didn't really need personalized customer service but online purchase process was easy

During Trip
did not use

Claim Process
no claims

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0 out of 0 people found this review helpful

Rating 4 out of 5

Policy:
Silver

Review Received:
January 4, 2013

Melissa from TX Verified Squaremouth Customer

During Trip
ABSOLUTELY AMAZING SERVICE... I'm a customer for life!!!! I had to come home early due to an debilitating illness and the help I got was incredible. I was sick and in pain and it was so great to be able to get home without having to try and arrange everything. On top of that the level of service I got was incredible. They even called to check on me at the airport and my home to make sure I had gotten back safely.

Claim Process
I took longer than normal to turn in my paper wook since I waited for a second visit to a specialists to get that paper work included. So even though my claim is from October, it was just submitted in december..... There was alot of paperwork - but that was expected.

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76 out of 77 people found this review helpful

Rating 5 out of 5

Policy:
Silver

Review Received:
December 23, 2012

Rafael from TX Verified Squaremouth Customer

During Trip
No applicable

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Silver

Review Received:
December 14, 2012

Zachary from OR Verified Squaremouth Customer

Before Trip
Great price for absolute peace of mind!