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Rating 2 out of 5Policy:
GoldReview Received:
January 10, 2025Shane from CA Verified Squaremouth CustomerMy main complaint about the claims process is that the higher-level plan was not worth the cost. The outcome would have been the same with the basic plan. The claims agent made it clear from the start that his goal was to deny as many claims as possible, showing no empathy or support—just excessive requests for documentation. Surprisingly, I received more empathy, support, and even partial compensation from the airline than from TinLeg, which refused to cover items that didn’t even total 60% of my policy cost.
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2 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
PlatinumReview Received:
January 10, 2025Brian from CA Verified Squaremouth CustomerWas this review helpful to you?Had no issues so my contact was only in the beginning. Had questions about the right insurance policy for my needs and a very friendly agent pointed me in the right direction.
1 out of 4 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
January 9, 2025Brian from CA Verified Squaremouth CustomerWas this review helpful to you?Thank you.
0 out of 4 people found this review helpful -
Rating 4 out of 5Policy:
GoldReview Received:
January 9, 2025DEBRA from GA Verified Squaremouth CustomerEasy to file a claim. Reasonable time to process, approx 3 weeks.
Was this review helpful to you?
Didn't appreciate that they paid less than the medical expenses (which they approved) because I had a credit on my account which could have been applied to any expense. So they deducted that from what they paid me. I questioned that and they did not budge. So I will look for other travel insurance companies in the future.
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
January 9, 2025Eric from MN Verified Squaremouth CustomerWas this review helpful to you?Thank you
0 out of 7 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
January 8, 2025Ronnie from MI Verified Squaremouth CustomerWas this review helpful to you?The web site is terrific, so easy to use and so informative. I phoned squaremouth with a question and was promptly connected to a real person who was able to answer my question quickly and clearly. I could not be more satisfied.
1 out of 2 people found this review helpful -
Rating 2 out of 5Policy:
GoldReview Received:
January 7, 2025Cody from AZ Verified Squaremouth CustomerNo point in purchasing. I purchased the “cancel for any reason” and they still found any way possible to ensure the claim would not go through since it was more than what we paid for the insurance premium. Will not use again.
Response From:
Tin Leg:
Chrissy ValdezResponse Received:
January 8, 2025Was this review helpful to you?Thank you for your feedback. We understand your frustration with your recent claim.
Cancel for Any Reason (CFAR) coverage is designed to provide flexibility before your trip departure. It allows you to cancel your trip for any reason and receive a percentage of your trip cost back, up to a certain limit. Unfortunately, CFAR coverage does not apply to incidents that occur during your trip.
In this case, it appears you experienced a medical issue while traveling. This type of situation would typically fall under Trip Interruption coverage. However, for a Trip Interruption claim to be valid, the insured must be seen and treated by a qualified physician during the trip.
We understand that you chose to withdraw your claim. If you were seen by a physician during your trip, please reach out to reopen your claim. We hope this helps to explain the coverage and policy details. Your claim adjuster is available to assist with any questions.
9 out of 9 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
January 7, 2025Robert from WI Verified Squaremouth CustomerWas this review helpful to you?Your staff rocked explaining things to me and helping me sort my purchase
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
AdventureReview Received:
December 30, 2024Lucas from DE Verified Squaremouth CustomerWas this review helpful to you?It was easy and the two representatives I spoke to were both very friendly, helpful and knowledgeable.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
December 28, 2024Stephen from CA Verified Squaremouth CustomerWas this review helpful to you?Everyone I interacted with in purchasing your policy was very helpful. I would use you again. Thanks.
0 out of 0 people found this review helpful
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