0.2% (158) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
691
4 stars
240
3 stars
152
2 stars
67
1 star
91
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
69,323
Since 2013
MONTHLY SALES
1016
Average Monthly Sales Since 2013
REVIEWS
1,241
Since 2013
Overall Rating
4.07 out of 5
Overall Rating 4.07 out of 5
1,241 Reviews Since 2013
Customer Reviews for Aegis
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Because of sudden illness I had to re-book my departure flight by one day and had a pay $1068.20 change fee.
While still at home, I called the customer service number and their office was closed. When I reached the number the next day, initially the person -Marilyn- told me that, as I had not left home yet, I did not qualify for ANY coverage. Only after I complained, she actually looked at my policy and checked with a supervisor and then said, yes, I could submit a claim. I submitted the two airfare bookings plus the doctor's note.
While I was traveling I received the claim form (for non-medical cause) plus a request for 7 more documents, all of which had absolutely nothing to do with my claim for "trip delay or airline ticket change fee".
On 3/10/2023, when I arrived back home, I called their customer service again to find out which documents I actually still had to submit. The agent told me that she would let "Markus" know and that he would call me by 3/14. Fortunately I requested his phone number from her.
I did not receive a phone call from Markus and therefore called on 3/16/23 and left a message for him to call me as I wanted to verify which documents I still needed to submit.
I called him again on 3/17/23 and finally reached him. Of course, many of the documents they initially requested were not needed at all.
I am not impressed by their customer service or response time.
In February 2023 I paid for another travel insurance with GoReady for a trip coming up in November 2023 and am sorry I did. I would not choose this company again.
Review Updated: 04/17/2023
It was a very tedious process to get my claim handled, but at long last GoReady Insurance came through.
On the initial call to them I was told that my claim was not covered. Only after complaining, did the person actually look at my policy and said, oh yes - I could file a claim.
I was sent an email requesting a list of documents that had absolutely nothing to do with my claim. It then took me a week of getting a hold of the claim adjuster on the phone to clarify what documents were actually needed.
But, after all this, the company honored my claim and I did receive a check.
Response From:
Aegis:
Jason
Response Received:
March 30, 2023
We’re sorry to hear that Christiane was unhappy with the service she received. Full payment for her claim was issued yesterday in the month following it being opened. Our office does not have anyone named Marilyn working here, so we can only assume that individual works for our 24/7 emergency assistance provider. Their main role is to provide medical assistance as opposed to interpreting coverage. Questions related to coverage are best answered by our office during regular business hours.
We are confident that you’ll find a better experience moving forward for your upcoming trip in November as in 2023 we have implemented significant upgrades in both areas of claims processing and 24/7 emergency assistance.
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14 out of 15 people found this review helpful
Rating 4 out of 5
Policy:
Go Ready Pandemic Plus
Review Received:
March 17, 2023
Cynthia from WA
Verified Squaremouth Customer
Airlines changed my flights multiple times which I informed go ready insurance, respinse time was lacking and when asked to update my policy to the correct dates & provide a copy of revised- there was no response
Response From:
Aegis:
Jason
Response Received:
March 17, 2023
We’re not sure if Cynthia is confusing us with a different company. We only received one communication from her which came by email a 1:30 am ET. To ensure we understood the changes she wanted, we called & spoke with her within a few hours of opening that next morning. We updated her policy & emailed her a new confirmation while she was on the phone with us. Our records show no other emails or calls being received by her.
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4 out of 4 people found this review helpful
Rating 1 out of 5
Policy:
Go Ready Choice
Review Received:
March 14, 2023
Steven from NY
Verified Squaremouth Customer
If I could give them 0 stars I would. First of all they will ONLY consider claims paid for by a credit card! In a medical emergency in a foreign country one is not thinking about asking emergency medical care provider if they can process credit cards! So they'd deny a legitimate claim that had all the necessary documentation EXCEPT for the credit card statements since the provider could not process credit cards. We submitted signed and stamped receipts that had serial numbers on them but they would not accept them.
Also, they kept on repeatedly asking for exact same documents even though they have been already submitted - 3 times for proof of social security number and the date of birth even though copy of S.S. card and driving licence were already submitted. And they asked for a signed claim form a couple of times even though this was already submitted on opening the case. As someone who's been using travel insurance often for well over 30 years and had number of claims submitted, I find GoReady to be completely worthless. Will NEVER use them again!
Response From:
Aegis:
Jason
Response Received:
March 14, 2023
We’re sorry for Steven’s negative experience. There was some initial confusion with 1 of their 2 claims being opened under their traveling companion’s name as that individual was the lead on the policy. It was later made clear that Steven had suffered 2 incidents during his trip on 2 separate dates.
Following receipt of this review, our management team got involved. That same day, we were able to settle both of Steven’s claims which have been approved for payment. We hope Steven gives us another chance to show him that this is not a typical claims experience with our company.
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29 out of 29 people found this review helpful
Rating 4 out of 5
Policy:
Go Ready Choice
Review Received:
March 11, 2023
Frederick from MA
Verified Squaremouth Customer
So far process is slower than expected. I mailed everything they requested a couple of days ago. This should be an easy trip cancellation claim to process. I provided all the medical and financial information. Reviews on line are very concerning. Let’s see how it goes. Please check back in four weeks as I stated earlier.
Review Updated: 04/08/2023
There were some expected wait times on phone, but people I reached were friendly and competent. Go Ready is a subsidiary of Zurich Insurance located in Europe. This concerned me, but it was not an issue. They wire you the money, so you will have to get a Swift Code from your bank. Again, I was concerned, but they wired the money promptly after getting my information. I was charged an 18 dollar wire by Citizens Bank, but there was no getting around it.
I was very worried by negative reviews, but I did not encounter any issues.
There is paperwork to fill out by you and your doctor. I was pleasantly surprised how fast my claim was processed once I sent them the paperwork. I have to commend Go Ready for how quickly and smoothly the whole claims process went.
Response From:
Aegis:
Jason
Response Received:
March 17, 2023
Our claims department did receive the documentation by mail. Benefits do apply & our claim team will be contacting the insured shortly to finalize payment.
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13 out of 13 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Pandemic Plus
Review Received:
March 11, 2023
Traveller from MO
Verified Squaremouth Customer
Sent some emails regarding possible issues with our travel and received prompt response. Was no need to file a claim.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Go Ready Choice
Review Received:
March 4, 2023
Carmen from NC
Verified Squaremouth Customer
So far the experience has been very good. They are very prompt.
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1 out of 2 people found this review helpful
Rating 2 out of 5
Policy:
Go Ready Choice
Review Received:
March 3, 2023
Gail from NJ
Verified Squaremouth Customer
I attempted to call customer service because I and others on my trip had food poisoning. However, I had trouble getting through. It was my problem I think—dialing from an international number. I just wanted to know if there was anything I needed to do.
I gave up and was well again the next day and forgot about it. Meanwhile, the travel company has stepped up with a $250. Credit.
Response From:
Aegis:
Jason
Response Received:
March 6, 2023
After receiving this review, we contacted the insured to better understand the actions she took. Apparently, she tried calling our Customer Service department after we were closed instead of dialing or emailing our 24/7 Emergency Assistance department. For next time, we pointed her to the various places she could find that information in her documentation from us & also by simply pressing 4 on any of our main lines after it says, “if you’re traveling & in need of emergency assistance.” She was appreciative of the follow up & we’re hopeful to work with Gail again.
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9 out of 11 people found this review helpful
Rating 4 out of 5
Policy:
Go Ready Choice
Review Received:
February 22, 2023
Sheri from IA
Verified Squaremouth Customer
I would like to get my claim processed
Response From:
Aegis:
Jason
Response Received:
March 13, 2023
This insured’s check was cut approximately 1 week prior to this review being posted. Therefore, her claim was paid out within 30 calendar days of being opened. We hope that the insured will reconsider her 3-star rating after receiving her check & verifying this information to be accurate.
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3 out of 5 people found this review helpful
Rating 3 out of 5
Policy:
Go Ready Choice
Review Received:
February 2, 2023
Carole from NY
Verified Squaremouth Customer
When we got sick with COVID while we were in London and we had to miss one week of our plans, I contacted GoReady. Although they said we must get professional documentation and I informed them we only had public transportation to use, they made no effort to find out exactly where we were to assist in choosing the closest location. They sent info on places way on the other side of London and quoted lines from the policy at me. I did not feel supported in our time of need.
Once we were home I was required to submit documentation that GoReady would evaluate to see if I had a valid claim before they would send me a claim form.
Apparently the claim form comes from a 3rd party. That company requested all of the same documents I had already sent plus more.
I had to call numerous times (waiting weeks between calls) to find out what was happening with my claim. I was not allowed to speak to the claims adjuster but the person answering the phone had to email the adjuster and wait for him to respond, if he would.
Eventually I was told the adjuster would give me a call. Once he did it became apparent he did not even understand my claim. Eventually I was able to get him to understand why & what I was claiming for (We had purchased activities to do from various websites on our own. It wasn't a tour package). The company did eventually pay the claim after that.
Response From:
Aegis:
Jason
Response Received:
February 3, 2023
We’re sorry to hear that the insured feels that way about how they were handled. Insured emailed us at 10:30 am on a Saturday & were responded to within approximately 1 hour. Regarding their condition & situation, they specifically wrote “have what we need as long as we do not get worse. I am writing because this week we have non-refundable [train & event tickets, hotel, etc.].” When told that an at home COVID test by itself would not be sufficient for their claim unless it was proctored or they saw a doctor or visited a testing clinic, the insured wrote “we do not feel up to going out.” Therefore, we sent the insured information on how to arrange a proctored COVID test as well as a website where they could input their location information to find a local clinic (if they preferred that option).
Regarding their reimbursement claim, a check was cut to the insured 2 weeks after they provided the necessary backup documentation.
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21 out of 22 people found this review helpful
Rating 4 out of 5
Policy:
Go Ready Choice
Review Received:
January 30, 2023
Anonymous from ID
Verified Squaremouth Customer
I wasn't made aware that the travel insurance when I purchased the insurance. When I went to file a claim it was very difficult getting the insurance company to respond to me. I was dissatisfied with their service.
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12 out of 13 people found this review helpful