Reviews, Sales, and Service Ratings for
Aegis

I’m in the middle of trying to get my claim settled. But I have to say you guys make it so difficult! My wife had /has a serious lung issue, which is why we canceled our trip. The day my wife called she was put on hold for a long, long time. Finally, she was told what she needed to submit to you. Got the doctors note and also submitted emails from Royal Caribbean stating that our trip was canceled . Communicated via email with all this. She gets an email stating my doctors note is unacceptable because it didn’t state a diagnosis. Really!! Isn’t that a HIPPA violation? But , I’m working on it. Now I’m waiting for a response for the info I forwarded from Royal Caribbean. Which I’m sure there will be issue! Let’s just say we are not happy with our experience with your service.

I have used SquareMouth Travel Insurance in the past. Very easy to find the right coverage.
I also filed a claim for a previous trip and the process was painless. I was also reimbursed very quickly!

I was unable to travel because of a medical problem but my wife did go on the trip. I filed a claim early this week (actually I started the process 3 weeks ago, it is a multi-step process), and it's currently in the hands of Affinity.

It was a relief during the drawn-out claims process knowing that Squaremouth would guide me through a complaint process should it be needed.

Thankfully, that wasn’t necessary as this claim was paid out without delay after documentation was received from the insured.

Before my trip, GoReady provided me with handy information sheets to use to prove that I was insured and to let me know how to proceed in the event I needed help. I left for my trip, secure that I had the information and coverage that I needed. Thank you, GoReady!

When on testing positive for Covid during my trip, I sent an email to GoReady Insurance, I received a prompt response that let me know that an official test result would be needed. I was reassured by the prompt and helpful reply. I will update my comments after I file documentation of my claim. Thank you, GoReady!

No comment yet as I haven’t filed my claim yet

Coverage summary is very misleading and incomplete. You have to read the policy very carefully to really understand what your coverage is. When I contacted claims and asked for compensation for lost luggage, the representative immediately started reading from page 9 of the policy and explained that the summary page was inaccurate. He said “you really have to read the policy”. Won’t use this company again!

Go Ready is reviewing my claim but although I have sent all the information they requested, they always come back wanting more information and for me to resend information I already sent.
I don't know what to do anymore to get results. I don't have a name of a person I can contact to discuss the matter, nor do I have a telephone number to call.
GoReady is disastrous...
What shall I do??
Marie-Louise Cole

This insured has corresponded with our office 8 times over the last few weeks & is still for some reason confused about what backup documentation she needs to provide. Immediately after receiving this review, we had a manager call & email the insured. We left her a voicemail & she has yet to return our call or email.

We’ll look forward to adjudicating her claim once she provides some backup documentation for the adjuster to review.

appeared to provide competitive coverage at advantageous price.
Will re-asses once claim has been processed.

Initially, CS rep provided me assurance on some of the insurance policy details.
My follow up call to request claim documents was a bit of a disappointment. The rep sent me a form to complete and a link which i uploaded all the documents.
Your third party vendor who reviews claims advised me the wrong claim form was submitted after the go ready rep sent me the form. It was the difference between medical or non-medical reason for cancellation. I had originally told the rep the reason for the cancellation was medical and yet the wrong form was sent to me.
That was a waste of ten days.

We checked out system and can see that our GoReady Customer Service representative did correctly initiate your claim due to Sickness of the Insured. Our IT department is looking into the reason why you were sent the wrong claim form. We have also asked for your claim to be expedited due to the delay you incurred on the front end. Our apologies for that.