Reviews, Sales, and Service Ratings for
Aegis

I did not have reason to contact Go Ready before my trip. I rated pre-travel experience at 3 starts to indicate receipt of policy documents other standard communication to be as I would expect, and have experienced with other carriers.

I submitted a claim for loss of a "non-refundable deposit" occasioned by a weather/common carrier related event. I was able to re-book the hotel at the original rate, and enjoyed my stay there earlier this month.

When I realized I would be making a claim for the original cancelation, I contacted the Go Ready claims department. Although not quite rude, their agent was curt, and not especially helpful. Subsequent communication with Go Ready had been via email, and I have no complaint with their process. I am expecting resolution of the claim by the end of this week.

I would be willing to communicate with Squaremouth about how things turn out.

Thank you.

We first talked to Squaremouth/GoReady on January 5 on the phone and started our claim to get a refund for our trip, since our flight from Dallas to Miami was cancelled and we could not get another flight to get us to the ship before it sailed from Miami. I was told what documents needed to be emailed to them, which I did, to document our cancelled flight, cost of our cruise, etc. I thought all was completed. After I called to check to make sure everything was received, I then received more documents to be filled out as well as a list of more things that needed to be emailed or sent into them, some of which I had already emailed in. We then had computer problems so I made copies of everything that was requested and mailed everything into them on January 13. We have heard nothing yet. I will wait another week, then I will contact Squaremouth/GoReady to see what the hold up is. So far, I haven't been very happy with their slow response.

Insurance was a great rate, and covers spot. Waiting to hear back on my claim. Communication is not great

After receiving this review, we immediately contacted the insured by phone. It turns out that she contacted the completely wrong company about her claim & they never answered her. We’ve set her on the right track now to get her claim attended to.

I cancelled the trip at least 30 days prior to departure and requested a refund due to a medical condition and your company would not refund the cost. I performed due diligence and really needed to utilize those funds for other purposes, so the response was very disappointing.

This insured was not asking for a refund of their trip costs. They were asking to have their premium refunded after utilizing the Trip Cancellation benefits to protect their trip costs. Unfortunately, as with all travel insurance policies they become non-refundable after the Free Look Period is over which in this case had already passed. We offered to pursue an exception with the underwriter to allow them to reuse the full value of the policy for a future trip. However, the insured wasn't interested due to their personal situation.

Go ready is very slow at reviewing my claim. i file claim in July of 2022 and I am still in battle with getting my funds. They keep asking for the same items over and over again with no resolve.

This insured’s check was mailed out approximately 1 week prior to this review being submitted. Once receiving the review, we contacted the insured to make her aware. Unfortunately, she didn’t answer the call, so we emailed her showing the date on the check to confirm that it wasn’t sent in response to her complaint. The claim’s delay was partially due to backup documentation that had not been submitted by the insured.

When I spoke to customer service before I left, I explained that I would be traveling with electronics (laptop, iPad, phone) that would have been a perfect opportunity for them to say this insurance doesn’t cover electronics. While it is on the contract, it’s on page 8 in really fine print. I had stated verbally that I was concerned about my electronics being stolen. My phone was pickpocketed in Paris and it was unlocked because I was navigating how to get back to where I was staying. I had to find a place to buy a phone and sims card the next day (very difficult in Paris) and the police report took about 4 hours in all to file. The refurbished phone and sims was 400 euro. I had to get one because there’s was no WiFi in the place I was staying and I was traveling alone at this point and had to contact phone service and banks( my bank apps were on phone). I do wish that customer service would have let me know when I stated I needed coverage on stolen electronics that this plan would not cover it.
Thank you,
Robin

Upon receiving this complaint, we checked our system, our phone records, & our emails. We had no record of ever communicating with this client prior to them purchasing their policy. We contacted the insured to find out if they perhaps would’ve reached out to us from a different phone number or email address than the ones we had on file. However, they confirmed that would not have been the case.

They were uncertain who they spoke with or where they called. They said that they would try to investigate that when they had a chance. However, we followed up again after not hearing back from them & were unable to reach the insured.

We can say that electronics like phones, laptops, & iPads are a common exclusion on nearly every travel insurance policy on the market. However, some of our plans now include an Electronics & Professional Equipment Upgrade option to cover these exact type of items. We hope the insured will select that before their next trip.

Good coverage , prompt & comforting response from customer service when there was an emergency situation.
Good price for the coverage

Coverage was what I was looking for at the time. I did have reason to call the day of departure because I knew our flight was going to be delayed, my concern was we would miss our connection and need hotel accommodations. when I called the ask what the procedure would be I was told I would need written cause by the airline as to why the flight was delayed in order to consider any claim! I knew this wasn't going to happen no matter what - so to me this part of the insurance is invalid to start with!

The insured called us asking questions about hypothetical situations that might happen to her. Since she had not yet incurred an insurable event or any expenses, we were simply making her aware that it’s good to get the reason from the airline if she experiences a flight delay. Depending on what expenses result from that delay, on some occasions the expense is only reimbursable for certain reasons like weather, mechanical issues, strikes, etc.

We contacted the insured once more after receiving this review. She confirmed that she did not incur any disruptions or unexpected expenses on her trip. She also better understands now the point we were trying to make to her.

It’s been 4 days. I’d sent I. Documentation for baggage damage and asked to initiate the claim for the same. The agent seems to have overlooked the official report and didn’t open claim. I’m still waiting despite sending two further emails on that with the official report snapshot.

The insured asked to initiate 3 separate claims for their trip. One of those claims was due to damage that the airline caused to a piece of their luggage. They correctly initiated a report of that with the airline & provided us proof showing that. However, they did not provide us the outcome of that open claim with the airline. That’s what we have requested from them. We have checked their documentation a second time & the outcome of that open case with the airline has not been provided to us by the insured.