Reviews, Sales, and Service Ratings for
Aegis

I was told I would be emailed a claim form. It has been 2 weeks and I have received nothing.

When trip delayed due to Covid, you made it easy to amend dates to new itinerary

My trip went well. Thank you.

Talked to Eddie (1222). He told me the unfortunate information that I was not covered for my trip interruption in a very nice way. Thanks.

Yes, we never like to be the bearer of bad news but were glad to hear that our call center helped soften the blow. We’re sure our Trip Cancellation Only plan saved you some money upfront. Next time be sure to take the Trip Interruption upgrade to cover a similar situation. Thanks.

My trip was interrupted and I could not fly home as planned, so I filed a claim based on "cancel for any reason". They denied my claim saying that only a total cancellation is covered under "for any reason."

After receiving this review, we contacted Bradley once more to reconfirm if by chance he interrupted his trip for one of the reasons listed in the policy. Unfortunately, it was by choice. This also gave us the opportunity to explain that Cancel For Any Reason coverage is no longer available to be used once you’re within 2 days of departure on all travel insurance policies, not just ours. He understood the situation better now.

My interaction with GoReady was as expected. My experience is that you can easily get in touch with pre-departure agents and they are very helpful. I will not be filing a claim but recommend those interested in purchasing a policy read other reviews from those who have filed claims.

We greatly appreciate Matthew’s warm comments about GoReady’s service team. Our claims staff, like most companies, was temporarily backed up by record-level claim volume in 2021/22. However, our claims department has caught back up to pre-pandemic service levels. We are also in the process of rolling out major upgrades in that area to increase the speed & ease of the claims process even more.

On September 26 I had a medical problem while traveling in Italy and reached out to GoReady for assistance. I was told by the customer service representative that the medical insurance on our policy was handled by a different provider and was given their contact info. After a few international phone calls and being put on hold, I was finally connected to the GGA representative regarding health care. What a miserable experience. My problem was that they were of absolutely no assistance or use in providing me help or a course of action. Why have insurance when you can't even get a simple answer or recommendation of where to go for assistance?

At the time I was dealing with a tremendous pain in my back and leg. (still have the problem) I needed to see a physician as this was unlike any pain I had ever encountered. After receiving absolutely NO HELP from the GGA representative (other than him requesting a copy of my policy, passport, primary medical care insurance card), I went to an emergency room the next day. I was told I had sicatica.

On October 12, I contacted your "urgent" help and received the following reply: "Thank you for contacing the Travel Assistance Team At Generali Global Assistance. One of our specialists will review your correspondence and respond to you shortly". Today it is October 24. I have not yet heard ANYTHING from you. What type of customer service is this? Your policy was worthless to me and I will not be purchasing this or any other policy from you or Squaremouth again.

Very helpful via email and phone.

Insurance co has cumbersome portal to upload documentation. They are also inflexible about missing receipts.

It is a standard process in our industry to require proof that an expense was incurred for payment to be provided. For example, it’s not enough to just say we spent $200 on food with no receipts.

In terms of the portal, we are in the process of rolling out major upgrades in that area to increase the speed & ease of the claims process even more.