Reviews, Sales, and Service Ratings for
Aegis

Pre-departure experience with GoReady rated 3 stars because it is not applicable.
With GoReady acquiring April Travel, it is difficult finding the website to file claims.

James, we’re sorry to hear you had trouble finding us. All the former April phone numbers & email addresses still work & forward to the same staff that now works under the GoReady brand. It looks like you already spoke with one of our GoReady specialists this morning & we opened several claims for you.

Cancel for any reason,
Insurance provider denied to honor it for 1 person. Either whole party need to cancel, or none.
This doesn't make any sense.

We are sorry to hear that the insured was disappointed with a restriction noted in their policy. The following language appears in the TRIP CANCELLATION FOR ANY REASON BENEFIT section on Page 12 of their policy’s Description of Coverage document which they received on their date of purchase:

Limitations
Please be advised this benefit is not available unless all Insured under your coverage cancel the Trip.

This restriction was likely put into place by the underwriter to prevent cases of fraud. We’re not saying that this insured was attempting to do that, but simply providing them an explanation as to why underwriters usually require this on CFAR claims.

The Square Mouth staff did a great job helping me choose the right policy for my trip with all the necessary coverage. They really simplified the process for me. Thanks!

The case number was issued by Broadspire. Case manager assigned was Tiffany Daniel Weems. She initially explained the documents needed to reimburse my sister’s airfare and tour cost. I was told it generally takes 7 days. My case was filed in early May. Nit once have I received a call back nor reimbursement. I’ve called numerous times and spoken to everyone but Tiffany. Each time I was told Tiffany or a supervisor would be in contact. To this day still no follow up. I called the week before my trip and requested the CEO’s contact info. No one was able to provide it. I purchased my insurance through Squaremouth which switched to April, and then to Go Ready and now I’m having to deal with Broadspire! Never again will I deal with any of the so called agencies.

Filed a claim but have heard nothing as of yet

Our developer did find a technical issue that prevented the acknowledgement of this insured’s claim initiation from going through last week. We have corrected that issue & opened two claims for this insured for Trip Delay & Baggage Delay. Apologies to Heather for the slight delay.

I called GoReady a couple of times to clarify issues regarding the policy. My questions were always answered thoroughly and politely. Fortunately, I didn’t have to use my policy, and was able to go on a fabulous trip! Would definitely use again!

As soon as my Son Thiley got sick at the altitude of 13,000 feet I contacted go ready Insurence but there was not any answer. After that I wrote a email and that email bounce back and no response.

I also submitted a claim couple of days ago as instructed but my email bounce back again. I called day before yesterday but office was closed.

Therefore I need action and need my claims resolve. Thank you

We’re not sure what email address this insured attempted emailing, but we haven’t had any issues with our emails & have been receiving over 1,000 every day. While our Sales & Customer Service Call Center is closed on the weekend, we still answer emails over that time. Additionally, our Emergency Call Center is open 24/7/365. This should have been the department the insured contacted. Both phone numbers & emails are included in multiple places in their confirmation email & documentation we provide.

The insured called our Sales/Service call center today & we initiated a claim for them.

I finished uploading the required documents on 6/30 and as of 7/22 I have not received any communication from your company concerning my claim. Taking almost a month is exceeding acceptable resolution of my claim hence the ratings given.

several weeks ago I contacted go-ready customer service to file a claim and was told an agent would contact me in a few days. BUT I have had no follow up
please advise

We spoke with this client multiple times. We also sent them their claim documentation from our system multiple times. Unfortunately, for some reason they continue to not receive it. Our call center representative has now sent it to them directly and they have confirmed receipt. We will continue with their claim as soon as they upload their documentation into our portal.

Can't get anyone to help my file a claim. Nothing but run arounds. This seems like fraud. I will be contacting an attorney who deal with insurance litigation to handle this if I don't get some help.

We’re not sure what these comments are pertaining to. We received calls & assisted this client on many occasions:

12/27/21 - the date of their claimable incident

01/24/22 - when we told her we’d need her son’s medical bills in order to initiate the reimbursement claim

04/19/22 - when she said she’d received the medical bills

07/11/22 - when we finally received the full value of her medical bills & were able to initiate her reimbursement claim

We have no record of receiving any emails or calls from the insured that were unanswered. Nonetheless, her claim has just recently been initiated & we remain at her disposal should she need any further assistance.