Reviews, Sales, and Service Ratings for
Aegis

I went to the urgent care with stomach pain, got some medication and went home. It has been one month and a half I submitted a claim and they keep coming back to me every two weeks requiring additional documentation, saying they can’t visualize my documents. This is unacceptable and I’ll never contract their services again.

This insured’s claim was paid the same week this review was posted which was one month after it was initially opened. We’re sorry our speed of service didn’t meet her standards & hope to have a chance to improve on that in the future.

Insurance policy certificate did not clearly state what documentation would be needed to file a claim for Covid related trip cancellation. Confusing number of on line sites/names for Go Ready claims. Finally after calling a customer service number was able to get clear details about required documentation for Covid related claim. Claim forms we promptly emailed to me. Two weeks after submitting forms and required documentation have not had updates about the status of my claim.

The insured’s backup documentation was uploaded 6 business days ago & will be reviewed soon. We received another surge of claims during the heavy summer travel season & are slightly behind our standard processing times. Thank you for your patience.

It took a really long time to process the claim, the procedure was complex, many things that I understood would be covered were not. I did get a substantial amount of money to cover expenses, but the communications were difficult. At one point they sent me back a form saying it wasn't signed and it was signed. They arbitrarily excluded aspects of my claim. I'd try a different service next time.

We’re sorry to hear that Mr. Fleischman was dissatisfied with the claim process. It’s worth noting that we were able to process payment within approximately 10 days following receipt of the required backup documentation.

We’ll take the insured’s comments into account to look for ways to simplify things further moving forward.

Emailed GoReady with my claim. Return email stated a claims representative would contact me in 7-10 days. They did not. Called the claims phone number. Representative took my information and stated that I needed to sent claim information by email and a claim adjuster would then get in touch with me in 7-10 days. So far, not contacted yet. Very disappointed in their customer service. Would not recommend this company.

We did correspond with Cathy this past Monday regarding her claim & the backup documentation that would be required. Following this review, we were able to speak with Cathy again & help get her claims initiated. She appears to be happy once again.

Thanks

Customer service and the 24 hour assistance was not very knowledgeable and concise of the questions I had regarding filing a claim. I was informed to call someone else to inquire about filing a claim and it was difficult and challenging because of the time difference and where I was at the time. It was a struggle, long wait time with multiple days of calling, and inconvenience before we received some kind of guidance.

We spoke to this client shortly after receiving this review. We apologized for any lack of clarity from our 24/7 emergency support team. They're role is to provide emergency logistical assistance. Any detailed questions regarding claims should go through our claims department or customer service center.

After our conversation today, the insured was clear on next steps regarding their claim which is now in process.

I hope the claim process will be direct and straight forward. I noticed confusing and redundant document requirements requested in the claims portal which could use some review for optimization.

After receiving this review, we called the insured to make sure they understood what was required to move forward with the claims process. They were clear & provided some nice feedback on ways they thought things could be simplified. That information was shared with our management team.

We’re sure their claims process will go smoothly from here, but we’re available should they have any questions.

GoReady 24hr assistance and customer service was terrible. They put you in a catch22 where they say you need to get a PCR test to confirm COVID but the UK has stopped doing PCR tests. GoReady took 5 days to tell me they would not honor my claim unless I got a COVID PCR test, but I had asked them to provide a provider to give me such a test and they failed to provide a vendor or service that could do one in the country/city where I was, and then took 5 days to get back to me, by which point I was mostly through with COVID but of course my trip/hotels/flights were all lost. I am very disappointed in the support received from GoReady and would not buy from them again nor recommend anyone else buy any of their plans since they make it impossible for customers to file a claim.

too soon to tell.

I faxed my paperwork on 8/11/22 I hope it was received; I would appreciate a reply to this note.