Reviews, Sales, and Service Ratings for
Aegis

Very good policy easily purchased. Peace of mind. Happily did not need it.

Willing to work with us on a previously delayed trip.

I was extremely pleased with the friendly service I received. They were helpful, respectful and kind. I plan on using this company again. I also feel comfortable calling them to ask any questions.

I have attempted to file a claim but have not been able to successfully do so. I sent an Apple computer file and was told that I needed to send a PDF file. In the meantime my daughter who was sick was sent the wrong forms at least twice but she was given a case number and a location where she could upload her evidence. She called and someone, possibly a secretary told her that I should file my claim with hers since they were related and that they were working on it but heavily burdened with large numbers of claims.

Today my daughter told me that she is making progress uploading her evidence to a site that was provided to her but that she thinks I may need to do my own and that I need a case number. I've just been using the number issued me when I took out the insurance. I guess I needed to work out the PDF format and respond to the person I have heard from . I am not computer adept and had happily thought my daughter could do it for us both but she isn't a computer whiz either. I have spoken to someone on the phone who was encouraging. midway. I guess I'll try that again as it has become quite confusing.

Just talked with my daughter and have a clearer picture of how another entity is helping process this and what I have to do to complete a file to them. I will do that in the next few days and maybe by four weeks from now I will have more positive news. I am pleased that they are offering to pay for the more expensive (and sadly disappointing) hotel we were forced to move into as opposed to the charming and cheaper hotel we had to cancel because we couldn't travel as planned. That Is a real plus in my book because it was the actual cost of the emergency the illness created.

Thalioccnk you for contacting me in regards to our trip. We look forward to using Squaremouth for future travel. Nowthen, our trip was interrupted due to Lufthansa strike on 01 Sep 2022 causing us to lose 2 days of our honeymoon tip to Greece. I have been working with our travel company Odysseys International,to get resolution. Please continue to be in touch with me. Thank you for your service, Leonard / Anne Magliocchetti

I had good communication while traveling and upon my return. I forwarded several documents and was told a claim would be filed, but was then sent a claims form that is not very clear. Have asked for guidance but no response for several days. Will keep trying.

We’re not sure which number or email address you’ve been trying to contact as we don’t see any calls or emails from you. However, we’ll have someone reach out to you today to clarify any elements of the claim form that you’re uncertain about.

I can not rate until my claim is settled
Therefore my one star rating will be subject to change

Fortunately, we did not have to use the insurance, but it was reassuring to know it was available if needed.

Great customer service!

They did not contact me after my initial claim. I reached out to Squaremouth for assistance. They ten reached out and said they were extremely busy. I still have not gotten a reply back since the last email.

We were able to touch base with this insured today by phone & email. She now understands that she needs to get the reason why her flight was cancelled from her airline so we can properly initiate her reimbursement claim.