Reviews, Sales, and Service Ratings for
Aegis

OMG!!!

My trip was cancelled do to Corona virus but your company doesn't care!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I understand now that a pandemic is not covered, but I also have asthma making it a specific medical condition for which we couldn't travel and we cancelled our vacation.

April did not respond to emails, but does answer the phone. Sent claim form within 2 days, said to expect long wait times for review. Submitted claim online, but expect there to be issues because although I have cancel for any reason, American Airlines is not issuing emailed confirmation of cancellations at this point for all flights, even when you call them and ask for written cancellation proof. Submitted claim with April explaining this. Still pending review.

Dear sirs , when I called to make a claim, the agent said that nothing related to the Coronavirus would be covered!
I was traveling with a group often people, we few to Entebbe, but were not allowed entry into Uganda on March 17, and we were re-rerouted back to the US 6 days early, so I would like to file a claim for Trip interruption!

I also had two trip delays - not related to the Coronavirus, It was due to the bad air quality die to the Dragon Storm in Egypt!
I was with a group of 12 people in Axum, Ethiopia on March 14, we were scheduled to fly to Lalibela, no planes were coming or going from Axum, the same thing happened again on March 15 when we needed to fly back to Addis Ababa. We finally got home on March 16, but we missed a lot of our tours and it costs us a bundle in extra hotels and transportation. We are trying to get some compensation from our travel insurance, but the insurance is asking for : "Documentation from the carrier regarding the date, reason for, and length of the delay". Could you please send us some documentation regarding those delays on March 14 and 15, to see if we an re-coup some of our costs?

Thanks!

When I called they said that nothing related to the Coronavirus would be covered!

Our group 10 were not allowed entry into Uganda on March 17, and we were re-rerouted back to the US 6 days early, so I would like to file a claim for Trip interruption!

I also had two drip delays - not related to the Coronavirus, It was due to the bad air quality die to the Dragon Storm in Egypt!

I was with a group of 12 people in Axum, Ethiopia on March 14, we were scheduled to fly to Lalibela, no planes were coming or going from Axum, the same thing happened again on March 15 when we needed to fly back to Addis Ababa. We finally got home on March 16, but we missed a lot of our tours and it costs us a bundle in extra hotels and transportation. We are trying to get some compensation from our travel insurance, but the insurance is asking for : "Documentation from the carrier regarding the date, reason for, and length of the delay". Could you please send us some documentation regarding those delays on March 14 and 15, to see if we an re-coup some of our costs?

Thanks!

This recent experience reveal no value in travel Insurance.

Because my trip was cancelled and I was able to get ALL of my money back, April refunded my entire premium.

They do not have a good website and are very hard to get through to. I have a second (canceled) trip covered by them and cannot get any answers at all. No website, on hold for over an hour and then get disconnected, no option for a call back.

Love Squaremouth (have been a customer for years) but will not likely use April for future trips.

Our cruise was cancelled due to COVID-19. Customer service was able to transfer our insurance to a future trip. Excellent customer service.

I injured my self on 2/12/20 and called Squaremouth get help using Squaremouth's Claims Inside Out and was old by Jody Bittner Squaremouth representative to contact April Travel Protection directly to file a claim. Therefore Squaremouth's Claims Inside Out policy was meaningless. I contacted April Travel Protection at 844-509-1828 regarding trip cancellation who told me I couldn't receive coverage for the lodging because I had jointly booked a condo and even though I would not stay in the condo others would and April Travel Protection would not pay me for my costs that were not used. I eventually ended up going and skiing injured and did not file a claim. I would rate both Squaremouth and April Travel Protection a zero (0) if I could. They were not going to repay me for what I had paid them for the insurance. I would not recommend anyone to buy travel insurance from either company.

This company kindly refunded my premium when my trip was canceled.