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Rating 3 out of 5Policy:
Go Ready ChoiceReview Received:
February 25, 2020Taylor from NJ Verified Squaremouth CustomerWas this review helpful to you?Slow reply. Unclear reply. Not much of assistance in transit. Waiting days for email reply.
6 out of 7 people found this review helpful -
Rating 5 out of 5Policy:
Go Ready ChoiceReview Received:
February 22, 2020Sandra from WA Verified Squaremouth CustomerWas this review helpful to you?It was very reassuring to have this travel insurance. The premium was reasonable and signing up was easy. I would highly recommend this to anyone traveling.
1 out of 4 people found this review helpful -
Rating 5 out of 5Policy:
Go Ready ChoiceReview Received:
February 12, 2020Patricia from WA Verified Squaremouth CustomerWas this review helpful to you?Making the arrangement to purchase the insurance was very easy and quick and very reasonable. I did not have to file a claim
1 out of 4 people found this review helpful -
Rating 4 out of 5Policy:
Go Ready ChoiceReview Received:
February 5, 2020Mark from MO Verified Squaremouth CustomerWas this review helpful to you?Purchasing was fine.
Just filed a claim so don’t know results yet.
0 out of 7 people found this review helpful -
Rating 5 out of 5Policy:
Go Ready ChoiceReview Received:
February 2, 2020Private from MA Verified Squaremouth CustomerWas this review helpful to you?Our vacation was on a cruise ship. We missed 2 ports of call due to weather. When we returned home, I called to file a claim. I was told that my plan did not cover missed ports, however it would have if I had purchased their cruise plan. It’s frustrating because I was never given that option through Squaremouth when picking my plan. If I had been, I would have gotten a significant amount of money to cover my 2 missed ports of call. We primarily cruise, so without this option, I will not be using Squaremouth again.
7 out of 9 people found this review helpful -
Rating 5 out of 5Policy:
Go Ready ChoiceReview Received:
January 27, 2020AA from CA Verified Squaremouth CustomerWas this review helpful to you?I appreciated being able to talk with a Travel Insurance customer service representative. She was very helpful, professional, thorough, and answered all of my questions about different insurance options I was interested in. I feel that Square Mouth gave me the insurance I wanted at a fair price, and I will contact them again the next time I am looking for travel insurance. Thank you.
5 out of 5 people found this review helpful -
Rating 1 out of 5Policy:
Go Ready Trip CancellationReview Received:
January 20, 2020Robert from CA Verified Squaremouth CustomerThe claims process was way too involved. I had to provide the same information via email with attachments and via document uploads to three different representatives from April Travel Protection - A Sales Support Specialist, A Claims Processor, and finally An Adjuster. At each time it was like starting the claim anew. The whole process took way too long and involved way too many parties. It felt like each layer of bureaucracy, each additional gatekeeper was designed so that we would get frustrated with the process and drop the claim. We eventually go our check (for $51) but it took tenacity on our part to keep the claim moving along.
The process felt like the insurance company only wanted to deal with travel agencies or people that had booked their trips through a travel agency. If you are handling your own bookings and making your own travel arrangements, I would recommend that you avoid April Travel Protection.
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18 out of 18 people found this review helpful -
Rating 2 out of 5Policy:
Go Ready Trip CancellationReview Received:
January 18, 2020Norman from PA Verified Squaremouth CustomerI am still trying to settle my claim. There is virtually no customer service. No 800 number. They only have an address for communications. they are slow to respond.
Review Updated: 02/15/2020
Very slow to respond. Kept asking for info already sent. They did respond and closed the claim positively after I contacted squaremouth,
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18 out of 18 people found this review helpful -
Rating 5 out of 5Policy:
Go Ready Trip CancellationReview Received:
January 13, 2020Warren from MN Verified Squaremouth CustomerWas this review helpful to you?Hard to rate this policy, since, fortunately, we had no reason to contact you once we were on the trip.
2 out of 9 people found this review helpful -
Rating 5 out of 5Policy:
Go Ready ChoiceReview Received:
December 26, 2019JIM from AZ Verified Squaremouth CustomerWas this review helpful to you?Claim filed November 26, 2019. Have not received any RESPONSE from then as yet (Dec. 26, 2019).
This is not acceptable. ---Jim
25 out of 26 people found this review helpful
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Additional Information