Reviews, Sales, and Service Ratings for
Aegis

This company kindly refunded my premium when my trip was canceled.

my claim isn,t complete its getting hard to talk to anybody about my claim .maybe you could help. my policy # is3gcvgrsmo812603.

I understand this is a crazy time. I purchased the insurance policy for peace of mind. I have been robbed by April of that peace. First of all, they didn't answer my call when I was seeking guidance on what to do after the president's announcement. I emailed the company right away trying to make a claim. I also called and left a message. I have heard NOTHING. Also, now according to their claim center there is no refunds due to Covid-19. I will not be purchasing trip insurance from April ever again (and I travel a lot).

The April plan worked fine, service was good, price was right, the COVID-19 caused some worry in getting home, we made it on 16 Mar, decided to go on self-quarantine for 14 days to protect the family here. The quarantine is strictly related to the packed flight's home and the quarantine is up 31 March, without a problem, we will not make a claim.

Excellent response and payment for all expenses due to necessary cancellation.

Trip was cancelled by carrier and expenses paid.

Actually, I cancelled the policy within the 10 day window because I was traveling to China and did not think you would keep the policy open for an extended time. To make sure, I called and spoke with an understanding customer service representative. She also did not think that I could extend the policy for more than 1 year. When I re-booked my trip to China, the leave date was 14 months away. I have not purchases new travel insurance yet.

We did submit a claim for "trip interruption" as we had to leave the tour in Murren, Switzerland due to altitude issues. We re-joined several days later, but had charges for a different hotel, etc., during that time.
Submitted the claim in October. It is still "under review." We're assuming that they're hoping we'll get tired of waiting and give up???

I uploaded the documents 5 days, I see that no one has reviewed them as of yet. However, it was only 3 business days. April's claim process can be confusing and the people who you get on the phone don't know anything about filling out the documents.

There was some confusion in the policy due to different laws about primary coverage in CT. The company rep had to research the answer and did a good job of getting back to me