Reviews, Sales, and Service Ratings for
Aegis

As always (I am a repeat Squaremouth customer), it was a pleasure to deal with Squaremouth's customer service. The people I dealt with were uniformly knowledgeable, warm and helpful.

In prior years, I was able to deal directly with Squaremouth when I wanted information about my policy or change my coverages after making an initial deposit and before my trip, but I understand that the insurers have now changed that so that I had to deal directly with April after making my initial deposit, rather than dealing with Squaremouth, as in the past. While April's customer service was ok, it was not up to the level of my experience with Squaremouth. It took longer to reach someone and the answers seemed a bit more tentative. This is not meant to be negative -- it is more of a complement to Squaremouth than any criticism of April, whose service was good as well.

Due to illness we had to cancel our trip. We did file a claim and are awaiting settlement Thus far their response has been very prompt.

Thanks for the great job!

It was very easy to change the policy when we extended the length of the trip. It didn't cost us anymore, though!

I use only squaremouth, they are excellent, easy to work with, very professional

I would use Squaremouth again...thanks for the great communication and documentation. Always like to see lower prices..

easy to do business with...so glad we didn't need to cancel our trip

We are very happy with our protection purchase. the protection that would have been provided by the cruse line would not have covered airfare, extra days at the beginning of the trip and end of the trip. Your insurance was very competitive. Thanks

Called morning after our flight was cancelled to check coverage for a claim. They said they would email a claim form. I never got it.
Not sure if I will be able to file now.

Thank you for posting a review of APRIL Travel Protection.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I called to get clarification on filing a claim. It took 3 business days for the call to be returned. This is poor customer service. I was then sent the wrong form for submitting my claim.

We thank Robert for purchasing April Travel Protection’s Choice plan and taking his time to post a review. We would like to respond to his concerns regarding response time and claim forms. Robert left a voicemail on a Friday, late in the day. Contact was made the following Monday (1 business day later). During the claim qualification phone call and subsequent forwarding of forms, there was a misunderstanding of what type of claim was being initiated. As soon as the error was brought to our attention, we apologized and sent the correct form. Mr. Wicklein’s claim is presently under review & adjudication should be forth coming shortly.