Reviews, Sales, and Service Ratings for
Aegis

I appreciate your customer service representative who explained how travel protection works. This representative would have been the second one I spoke with as the first one seemed distracted and hurried and didn't answer my questions well.

I have not received a claims form in the mail yet. I did receive two emails from April. I did not see them until I had concluded my trip. Once I did, I emailed them the copies of the medical doctor's report which included medical codes. I called them on July 19, 2017 to confirm they received my emails with documentation. The representative is forwarding my emails to the claims department.

Contacting them was confusing. It didn't help that I was in a lot of pain. I initially tried the bolded outside the US phone number. During Two phone calls – the representatives didn't know how to handle my request. I then called the customer service/claims phone number which was not bolded.
I was able to get a claim number started – the representative was knowledgeable. Depending how quickly my claim is resolved will determine how I modify my rating.

Thank you for posting a review of April.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Cannot comment on APRIL as we did not need it-that is the good news. Squaremouth website and person I talked with made procedure and decisions relatively easy. Will use site again.

Claim processed rapidly. Very professional service. Recommended highly.

The legal information regarding potential claims was overwhelmingly confusing for a layperson....
Especially in regards to pre-existing conditions. I talked to an April representative, explaining my
preconditions about interpreting that section of their policy. Still confusing, but with her assurance
I proceeded with the purchase. Legal jargon is dreadful and if anything in regards to such policies ,
a clearer written position by April would be an incentive to use them in the future. Definitive answers!.

I would recommend April to others but only if they contacted April directly with any questions. Especially
in regards to pre-existing conditions.

Even in Square Mouth's
request for me to fill out a review my first name is still spelled incorrectly. I believe this is a good company and they have underwriters that provide good coverage. However attention to detail like
not correcting the spelling of the customer's name after the error was pointed out affects the perceived level of competency.

This was the best policy I could find to protect our expensive 14-day vacation, which included a 11-night cruise to the Southern Caribbean. It had all the protections I was looking for to protect our investment. On the second day of the cruise, I developed a sinus infection and conjunctivitis in the right eye. I had to see the ship doctor and will be filing a claim for this medical expense as soon as I get all the paperwork finished. I hope my experience with the claim will be as good as my experience with purchasing the policy and interacting with your customer service team.

Trip cancelled with the only experience being the travel insurance premium, I had to contact April twice to get the premium refund. The refund was prorated.

We apologize to Mr. Hirschklau for the delay processing his initial policy cancellation request, sent via email.
Our team rectified this error by placing the cancellation request after discussing the pro-rated refund during his follow up call to April on 3/29/17.
Pro-rated refunds are granted under the April policies after the 14-day free look period of purchasing the policy, where applicable, for the unearned premium.