Name: AXA Assistance USA
Brand: AXA Assistance USA
Rating: 4.23 (980 reviews)

Overall Rating

0.1% (105) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

600
4 stars

196
3 stars

79
2 stars

44
1 star

61

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

74,167

MONTHLY SALES

625

REVIEWS

980

Overall Rating

Customer Reviews for AXA Assistance USA

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

980 Reviews Since 2015
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Filed claim

Rating 5 out of 5

Policy:
Gold

Review Received:
October 26, 2019

Karin from FL Verified Squaremouth Customer

This is our second time that we buy insurance through you. We did it because we had a good experience and we would do it again.

Was this review helpful to you?
3 out of 3 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
October 21, 2019

Thomas from CA Verified Squaremouth Customer

Because we've used SquareMouth in the past, and have filed claims, we were completely confident with our insurance company choice.

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2 out of 2 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
October 6, 2019

Stephen from VA Verified Squaremouth Customer

Thank you for a very affordable and comprehensive policy

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1 out of 3 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
September 29, 2019

Scott from CA Verified Squaremouth Customer

Excellent and timely claim handling. Thank you!

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4 out of 4 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
September 17, 2019

Alvaro from FL Verified Squaremouth Customer

I am still in-process of obtaining my claim form and submitting to AXA. The call wait was some what lengthy. Overall, their policies are very good and affordable for the coverage and have used them on two International trips so far. If all goes good with this claim (resulting from British Airways travel issues) will for sure look for purchase from AXA again.

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3 out of 7 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
September 8, 2019

William from IL Verified Squaremouth Customer

claim was handled on a timely basis and received a check for clothing and necessities because of a 2 day luggage delay. AXA however did not reimburse me for a hotel stay which I submitted for the first day which kept us in Gibraltar while waiting for our luggage.

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4 out of 4 people found this review helpful

Rating 5 out of 5

Policy:
Gold

Review Received:
September 7, 2019

Winnifred from OR Verified Squaremouth Customer

Other than purchasing coverage, we had no interaction with AXA.

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0 out of 5 people found this review helpful

Rating 5 out of 5

Policy:
Silver

Review Received:
August 29, 2019

Rifka from NY Verified Squaremouth Customer

I had an emergency room visit for a sprained and bruised ankle and needed x-rays and stitches. I will now start a claim and hope to be reimbursed. According to the policy, I should be reimbursed.

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1 out of 7 people found this review helpful

Rating 5 out of 5

Policy:
Platinum

Review Received:
August 20, 2019

david from NC Verified Squaremouth Customer

I would book again with them. Great customer service.

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3 out of 6 people found this review helpful

Rating 1 out of 5

Policy:
Silver

Review Received:
August 18, 2019

Harris from WA Verified Squaremouth Customer

I was told that my claim was not covered by my policy. I feel this was a legitimate claim, but both Axa and Squaremouth refused to pay it.