Reviews, Sales, and Service Ratings for
AXA Assistance USA

AXA/Squaremouth will be continue to be my first and only choice for my travel issuance needs. A wonderful organization that I have already highly recommended to family and friends. Kevin C. Causley

The site was a little difficult for me to navigate resulting in several questions. I contacted the assistance staff and they were very helpful = one in particular walked me through the steps which were confusing to me. Very helpful.

Unfortunately, we had to cancel our dream cruise due to medical reasons. We recently filed a claim. AXA has been wonderful throughout this process, always helpful and kind when I call with questions. We haven’t received our refund yet, but I feel assured that it will come. I will choose AXA again in the future.

I changed the length of my trip. I shortened the length of my trip and was unable to make any adjustment to the policy. I wish they could have done that but once it is actually isseed, the policy can't be changed. It was ok, and I learned how it works. I love working through Squaremouth and have recommended it to many others.

We purchased a CFAR policy for an expensive trip to Africa. We needed to cancel before departure due to my father's declining health. The claims process was very straightforward. We reached out to AXA informing them of our intent to travel. A claim form was sent by email. We opted to handle all communications by email. We completed the packet of information requested - itineraries, receipts, and in our case, authorization for medical records. We submitted the documentation by email and received a confirmation of receipt the next business day, with a note stating the claim would be handled in 30 days. Exactly 30 days later we received a check in the mail for 100% of our unreimbursed trip costs. There was no foot dragging or numerous requests for additional information. We are completely whole for the expenses of this trip and the process could not have been simpler. We would not hesitate to use AXA again in the future.

Phone numbers would not work out of the country.

Took too long to get ahold of anyone.

Still not complete.

Very difficult to use the fax machines in the country which is required to file a claim

Customer service representatives are very easy to work with and helpful.

I couldn't recover my policy on my computer before we left, so I called customer service. The gentleman was most helpful, found the email sent to me with all the policy terms, re-sent it. Very satisfied. Very quick response.

Haven't used purchased Travel insurance which I'm glad I didn't but the essence of Comfort it gives knowing you are covered when you travel is worth it. Had no problems contacting both Squaremouth and AXA assistance service prior to departure.

The experience is generally good. Except when I tried to get help for transfer assistance in Charles de Gaulle airport, I don't get it.
My wife passed away during the cruise, and the negotiation with AXA is hectic.

Odoric Wou