AXA Assistance USA
Overall Rating 4.23 out of 5
Overall Rating 4.23 out of 5 980 Reviews Since 2015

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    May 27, 2019
    Christopher from NM Verified Squaremouth Customer

    Amazing service! Couldn't be happier! Would definitely recommend

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    May 19, 2019
    Marla from MI Verified Squaremouth Customer

    AXA was very helpful when I had to adjust both dates and amount. Everything was taken care of in 1 call with no hassle. Luckily I didn't have to use it this time.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    May 17, 2019
    Pauline from CA Verified Squaremouth Customer

    Fresco Tours recommended you. So I bought insurance from you upon that recommendation. Thankfully, I didn't not have to invoke any of it's coverage.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    May 10, 2019
    David from CA Verified Squaremouth Customer

    easy to purchase the policy. Will let you know how the claim process goes

    Review Updated: 06/12/2019

    Claim process was pretty straight forward. They processed my claim quickly. No problems

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    April 4, 2019
    Patricia from FL Verified Squaremouth Customer

    Easy and provides the best coverage!

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    March 24, 2019
    Robin from CT Verified Squaremouth Customer

    We had an accident requiring surgery and hospital time in Egypt. AXA personnel are very competent and available, but they use a 3rd party agent in Egypt and communications seemed a bit loose so that I had to push hard both in Egypt and with AXA home to make things happen. I had to verify communications between hospital and AXA, and eventually needed to send copies of medical records thru my smart-phone - not difficult but didn't seem like the right way to execute. The biggest problem was my understanding the difference between on-site expert medical opinion (5 days post-op delay) and criteria driven by insurance company protocols (7 days), and accepting the associated additional accommodation costs and delay getting home.

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    9 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    March 23, 2019
    Greg from OR Verified Squaremouth Customer

    The process was easy and the policy was affordable.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    March 12, 2019
    Sami from TX Verified Squaremouth Customer

    My wife broke her arm while traveling. I filed the claim by email while still overseas. The AXA check was at home by the time we returned. The documentation required by AXA was standard information offered by healthcare providers.

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    14 out of 14 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    January 28, 2019
    Harshal from CA Verified Squaremouth Customer

    I will be soon filing claim in regards with trip delay, identity theft, stolen things.

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    2 out of 13 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    January 28, 2019
    William from NC Verified Squaremouth Customer

    While on a cruise to Australia/New Zealand, both my wife and I were seen by the ship's doctor. Upon returning home, I filed a claim with AXA, the insurance provider that we selected for our cruise. They couldn't have been more helpful. They promptly provided self-explanatory claim forms. Our claims were processed and benefit checks were issued within a month or so. Absolutely no problems. They will have our business on our next international trip.

    Was this review helpful to you?

    17 out of 17 people found this review helpful

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