Reviews, Sales, and Service Ratings for
AXA Assistance USA

We called customer service when we were in Paris to get information concerning our coverage and the operator was very helpful!

Thank you for the kind review! We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

Questions were quickly answered, some changes were correctly made, and we felt much reassurance with the "Cancel for Any Reason" feature. Thank you!!

The axa agents were helpful. Even though I called several times, they were helpful each time. I was comparing prices and also letting co-travelers know what I found. My trip was uneventful, and I was glad to know I had coverage at a reasonable cost even though I did not have to use it. It was comforting.

Thank you for the kind review! We are delighted to know you're happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

Will purchase AXA through SquareMouth again. Seamless quoting and purchasing

The price of the travel insurance was so great, almost half of price offered by cruise line.

my concern as a Travel Group Coordinator--may I ask why the company can not offer an annual travel/medical policy as a GROUP travelling together in same Tour destinations?

Please consider this suggestion--thank you--Fe T. Biralde

Great customer service. Very helpful people who understand and explain what you are getting and help make the decision of what kind of policy you need.

cancelled policy before trip - purchased a different squaremouth policy

So far so good. They got the claim forms out to us quickly and gave us some hints on how to fill them out.

I reported to your representatives before the trip that I would not be traveling to DR Congo because they refused to process our team's visas nor return our payments/applications and passports. I have been working diligently since this notice was provided to me to call, email and fax information to the DR Congo Embassy in Washington DC and working through the local Congressman Lamar Smith to gain all our documents back and I have delayed completing a claim to you to see if his office is able to retrieve our legal documents and any of our materials shipped for workshops along with personal items since there was a limitation on what could be carried on the aircraft.

I was asked to give the Congressman's office a little bit long to try to make calls and work the system. I plan to reconnect again on Tuesday, July 5, to determine if anything was retrieved. The items I would make claim against are:

1. Lost ticket costs for not traveling on the date planned or future dates (we are told that it is not a good time to travel to DR Congo for various reasons...unsafe)
2. Lost payments for materials purchased, shipped and cannot be retrieved as they were mailed to a place for our pickup and we are not there to pick those items up nor have anyone on site who are able to retrieve them.
3. Books/materials purchased/shipped for the missions trip that cannot be retrieved.
4. Other

Thank you for this followup notice. Please advise if there is anything I must be sure to do when I file the claim. I will have receipts and a copy of my ticket response from the travel agent to attach to my claim, along with check(s) and receipts for purchases.

Happy July 4th!

Blessings,
Virginia Moody (210.365.2240)