Reviews, Sales, and Service Ratings for
AXA Assistance USA

Would definitely recommend this policy to other travelers!

The 24 hour service person was not very helpful. We felt that he was unsupportive and offered no assistance. We basically were on our own. As we were in a remote town in China, we decided what steps to take and what to do and found where to go. We drove 240 kms to the nearest hospital which was in the city of Dujiagyan. We had a translator who helped us navigate the Chinese hospital system.

The person who followed up with us was very helpful and provided us with the paperwork needed and followed up to see how my husband was doing.

The person I talked to about this policy was very helpful and professional.

I spoke directly to an agent after getting my convenient quote on line. Both agents I spoke to were helpful in helping me comparepolicies
And find the best for me and my husband.

We had to cancel this trip, but the provider has an identical trip in the fall and we were able to transfer to that one. We were pleased that the trip insurance provider was also willing to transfer our trip insurance as well without difficulty.

Policy number *****

After entering the Beijing airport (April 8,2016) and heading toward the designated meeting place set by the tour guide my mother twisted her right knee and almost fell to the floor. She was in such excruciating pain that she could not walk or place any weight on that leg. I picked my mother up and carry her to the designated area where everyone was waiting for us. After several minutes my mother tried to walk but could not do so. The tour guide could not find a wheelchair so we loaded some luggage on a luggage cart and had my mother sit on the luggage and wheel her to the appropriate boarding gate. The next day the tour guide arranged for a translator to escort my mother and me to the hospital.
On or about April 9, 2016 a translator by the name of Rex escorted the two of us to the local hospital in a local taxi; I paid 19 dollars in Chinese Yuan. We, along with the translator entered the hospital. Rex went to the window to pay to be seen for the injury. I gave him about 40 Chinese Yuan. We went to the 2nd floor where we were to see a doctor. Rex spoke to the nurse/ receptionist informing her we may need x-rays on my mother's knee. When the Doctor (No name) saw us he said he needed an MRI preformed instead of x-rays. We headed to the 1st floor for an MRI. I gave Rex 800 in Chinese Yuan for the MRI. After the MRI was completed we waited for the results and took them back to the Doctor. After reading the MRI the Doctor told Rex our translator there was nothing torn or broken. The Doctor gave us a prescription. We proceeded to the hospital pharmacy where I gave Rex 40 Chinese Yuan for the prescription and he gave me change back. We took a taxi back to the hotel, I paid about 19 Yuan for the taxi and paid 200 Yuan for the translator for his help.
On Sunday April 10, 2016 we boarded aboard the Viking Emerald. During our dinner our tour guide asked about the damage to the suit case. We had no idea about the damage and would investigate and get back to him. Somewhere from boarding the plane to boarding the boat my mother's new suit case was damaged. The hard plastic suit case is about 15 inches wide, 22 inches in length, 10 to 11 inches width, it has a baseball size in-dentition in the lower right hand corner, and about 1 inch deep. The in-dentition in the suit case can not be popped out.

Happy with my entire experience. AXA made choosing the right policy for us easy. Thanks!

My mother-in-law was hospitalized, moved to hospice care and died immediately before I was to depart on my trip. Consequently, I had to cancel the trip. I've filed all required information and am waiting for AXA to adjudicate my claim. It's now been about a week.

Worst travel insurance we've ever contracted. Was informed by ASA that we must file a claim with Medicare, which will not pay for medical expenses incurred while at sea out of US territorial waters. AXA states that Medicare has to deny the claim, then we must re-file with the denial. Other companies have reimbursed hotel, meal and medical expenses, no questions asked, or with minimal inconvenience. AXA is an unknown to us at this time. We do not know if we will recover the expenses for medical consultation, medicines, etc. Sad, sad, sad.... Needless to say, we will not contract with AXA during future travels.

Squaremouth's website gave a comprehensive list of policies and their coverage. All prices of each policy were included. It is a great website to shop and compare travel insurance. We had a trip interruption so at this time I have submitted a claim and am awaiting the results. So far, submitting a claim has been a quick and easy process. I gave it five stars for the process of purchasing travel insurance and the quality of the website. I am hoping the claim will go as well as purchasing the insurance.