Reviews, Sales, and Service Ratings for
AXA Assistance USA

They have a number that one is supposed to call when outside the US. I found it impossible to make collect calls from Fiji or Vanuatu when so much of the telecommunications is by cellular telephone.

I had left some medication at home and called them to get assistance. Several times I didn't get a return phone call when I said I would. I was able to take care of the situation myself.

I also had to use the Missed Connection portion of my policy. When I called I was trying to get an understanding of what the insurance would reimburse me for and what it didn't cover. The representative was unable to answer my question and wanted to get back to me within 24 hours - by which time I would have incurred the expenses and would be back in the US. I was very disappointed in the level of customer service and will think about using a different insurer next trip.

I couldn't recommend this company to someone else as I didn't feel "protected" while I was out of the country. I bought the policy for piece of mind which I didn't get. Luckily I am an experienced international traveler.

Fortunately we did not need to use the insurance but I am always glad to have it. I knew I would be able to count on you if needed.

Very good. No problem when I needed to extend the policy for one day due to itinerary changes

Called to file a claim but got no response ever since.

Although our trip was abbreviated somewhat due to flooding on the Seine and the ship could not return to Paris, Scenic Luxury Cruises provided excellent organizational service ensuring that we saw everything we were supposed to. They then bused us back to Paris, paid for our overnight stay at the Marriott Opera and also paid for dinner, breakfast and airport transfer. If they had not done all of that, we would have had to file a claim.

I had no actual contact w/ Squaremouth other than one phone call asking about cancellation options. The representative was very professional and explained all available options. We determined that we would proceed with the trip to France.

I updated my policies several times and had significant difficulty in communicating with AXA in these instances. Ultimately, the problems were solved but with great difficulty. I would not use AXA again. In past trips I did use a different Squaremouth approved insurance company and had a good experience.

One only knows how responsive an insurance carrier is if they file a claim or have necessary contact due to a situation during their travel. My only contact was to get clarification regarding insurance cards at the time I signed up. I was satisfied with the response I got at that time.

Everyone I talked to was polite and knowledgeable.

The claim dept was excellent and I received all of my money back.

processes very clear, straightforward, simple