0.2% (13) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
141
4 stars
25
3 stars
9
2 stars
4
1 star
9
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
8,627
Since November 2023
MONTHLY SALES
195
Average Monthly Sales Since November 2023
REVIEWS
188
Since November 2023
Overall Rating
4.51 out of 5
Overall Rating 4.51 out of 5
188 Reviews Since November 2023
Customer Reviews for Detour Insurance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
March 12, 2024
Theresa from NJ
Verified Squaremouth Customer
Since I just filed my claim, I wouldn't be able to comment on the results of that claim. Although, I did receive an email acknowledging my claim was received. Hoping for a positive result and quick settlement.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
March 10, 2024
Jeanne from FL
Verified Squaremouth Customer
I spoke to a representative from Detour a few days ago. She said “The check is in the mail.” I haven’t received it yet. Stay tuned!
Dealing with Detour was a pleasant experience. Their staff was very knowledgeable and helpful.
Response From:
Detour Insurance:
Detour
Response Received:
March 11, 2024
Hi Jeanne,
Thanks so much for taking time to share your pleasant experience. We are happy to help!
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
March 3, 2024
Richard from FL
Verified Squaremouth Customer
My claim was appropriately handled in a timely manner. After I submitted the additional documentation requested the process was completed quickly and I was fully reimbursed for my trip.
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
March 1, 2024
Cheryl from KY
Verified Squaremouth Customer
Very prompt in processing claim submitted. Very short turn around time for refund on trip.
Response From:
Detour Insurance:
Detour
Response Received:
March 4, 2024
Hi Cheryl,
We are happy to hear that you experienced an efficient claim process. Thanks for taking time to share your positive feedback and satisfaction. We appreciate it!
Was this review helpful to you?
15 out of 15 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
March 1, 2024
Kathleen from CO
Verified Squaremouth Customer
Everyone was most helpful and was easy to understand the policy I chose.
Response From:
Detour Insurance:
Detour
Response Received:
March 1, 2024
Hi Kathleen,
Wonderful to hear it was a smooth process for you! We are always happy to help. Thanks for sharing your feedback.
Was this review helpful to you?
7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
February 28, 2024
Karen from IN
Verified Squaremouth Customer
Very efficient. Representative was very thorough when asking details of my trip in order to provide me with the best product.. I have used your company for other trips and will continue as well as recommend to other travelers.
Response From:
Detour Insurance:
Detour
Response Received:
February 29, 2024
Hi Karen,
We are pleased to hear of your positive experience with Detour. Thanks for making time to share your review and recommendation!
Was this review helpful to you?
6 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
February 28, 2024
RD from MA
Verified Squaremouth Customer
Overall a very positive experience and seamless.
Response From:
Detour Insurance:
Detour
Response Received:
February 29, 2024
Hi Ravin,
So great to hear of your positive experience with Detour. We appreciate your feedback.
Was this review helpful to you?
4 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
February 28, 2024
Margot from PA
Verified Squaremouth Customer
The Customer service call was promptly answered. Contact person was pleasant and easy to understand. She seemed knowledgeable and helped us select an affordable insurance plan that served our needs.
Response From:
Detour Insurance:
Detour
Response Received:
February 29, 2024
Dear Margot,
We are happy to hear of your pleasant experience with Detour. We appreciate that you took time to share your feedback.
Was this review helpful to you?
5 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
February 26, 2024
William from CA
Verified Squaremouth Customer
Informed Detour of claim and they emailed a firm which i completed and mailed back to them today.
Response From:
Detour Insurance:
Detour
Response Received:
February 27, 2024
Hi William,
Thanks for taking time to share feedback on the ease of your claim submission.
Was this review helpful to you?
5 out of 6 people found this review helpful