0.1% (13) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
149
4 stars
24
3 stars
9
2 stars
4
1 star
9
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
8,924
Since 2023
MONTHLY SALES
145
Average Monthly Sales Since 2023
REVIEWS
195
Since 2023
Overall Rating
4.53 out of 5
Overall Rating 4.53 out of 5
195 Reviews Since 2023
Customer Reviews for Detour Insurance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I made a mistake on our return date and sent an email. It was corrected very quickly.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
July 19, 2024
Joan from WA
Verified Squaremouth Customer
Limited interaction, but I’m filing a claim I expect to have significant interactions in the process. My assessment of the company ight change!
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
July 15, 2024
Mary from CA
Verified Squaremouth Customer
We purchased the insurance but we did not need to use it. The agent that helped us with the policy was VERY helpful and we paid a fair price.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
July 15, 2024
Richard from OH
Verified Squaremouth Customer
My claim was resolved quickly and effeciently.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
July 12, 2024
Vicki from CO
Verified Squaremouth Customer
We were unable to make our cruise at all due to devastating fall on earlier cruise. Entire cruise refunded smoothly and quickly
Was this review helpful to you?
2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
July 12, 2024
Gerald from CA
Verified Squaremouth Customer
We provided all documents needed and are still waiting to hear about if our claim will be accepted
Review Updated: 08/09/2024
We had to provide a lot of paperwork and some was difficult to obtain
Also we had multiple emails back and forth which made the process lengthy
Was this review helpful to you?
3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
July 12, 2024
Lynn from CA
Verified Squaremouth Customer
Great service and friendly knowledgeable staff
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
July 10, 2024
Alicia from MA
Verified Squaremouth Customer
I unfortunately got ill and was hospitalized the day we were supposed to leave my boyfriend and I were going to leave for our Safari. The claim process was simple and we were able to get our reimbursement within 2 weeks. I didn’t need to do any follow up, the check just arrived in the mail.
Was this review helpful to you?
3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
July 10, 2024
Corey from NY
Verified Squaremouth Customer
Was great coverage at a reasonable price glad we didn't need to use it but was nice to know we had it
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
@the edge
Review Received:
July 9, 2024
Mary from CO
Verified Squaremouth Customer
I had to terminate my trip after 4 days because of a medical emergency. I intend to file a claim to recoup what I can for the expenses of the tour and travel, etc. I have not been able to fill out claim information at this point because of health issues but i am trying to gather information to do so.
It was an easy process to purchase the travel insurance but I have not yet tried to file a claim or speak to Detour so I cannot comment on their service or follow through.
Was this review helpful to you?
0 out of 0 people found this review helpful