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Rating 5 out of 5Policy:
@the edge plusReview Received:
June 24, 2024James from KS Verified Squaremouth CustomerWas this review helpful to you?I filed a medical claim with 2 supporting documents on line on 6/13/24 and received a check in the mail for full amount of claim on 6/24/24. Although I was unable to track the claim, the timeliness of the payment was very satisfactory!
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
June 21, 2024Marina from OR Verified Squaremouth CustomerWas this review helpful to you?My.
Fellow traveler and I developed COVID while overseas.And I inquired about the procedure.Should we need to seek medical attention. It was explained to me that mine was a reimbursement Policy and how to file a claim if needed. As it turns.
Out we neither of us needed to consult with the doctor but if we had c the detour agent was helpful and I would have known what to do. Especially convenient.Was the fact that it would have been in the middle at night in the u.S Given the time difference in europe So I appreciated having that information when I needed it.
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
@the edgeReview Received:
June 20, 2024Annette from AZ Verified Squaremouth CustomerWas this review helpful to you?I had a canceled flight from the airline and was given very little assistance. I called detour and while I haven't been promised compensation, I felt more secure in that I actually was able to talk to a person vehicle stranded.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
@the edgeReview Received:
June 19, 2024Carol from PA Verified Squaremouth CustomerWas this review helpful to you?The policy fit my situation perfectly, providing needed coverage at a reasonable price! I intend to use Squaremouth and Detour for future trips.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
June 17, 2024JOHN from KY Verified Squaremouth CustomerSubmitted a claim for forfeited tour services (airport transfer and hotel stay in Iceland, and one nights local costs at airport) due to flight cancelation.
Detour requested receipts for all claimed expenses. My tour operator provided a letter that showed the total cost of the forfeited services and I had receipts for all US related expenses. Thankfully my tour operator (Nordic Visitor) was very responsive and understanding of the situation.
Detour paid the claim in full within two-weeks of submitting the claim.
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2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
June 15, 2024James from MN Verified Squaremouth CustomerWas this review helpful to you?We appreciated the ‘affordability’ of your insurance. We are thankful we didn’t need it; but, glad to have had it in case we did.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
June 15, 2024Lydia from NY Verified Squaremouth CustomerWas this review helpful to you?Price was quite reasonable and agents were easy to work with.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
June 15, 2024Peter from SC Verified Squaremouth CustomerWas this review helpful to you?Very easy to understand the coverage and by far reasonably priced !
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
@the edgeReview Received:
June 14, 2024Robert from CA Verified Squaremouth CustomerGot COVID on my trip, spent it locked up in my room. Still sick, have filed claim but not done paperwork.
Review Updated: 07/29/2024
Detour was amazing! Insurer was not the easiest to deal with. Kept changing required documents on the fly. Finally settled my half of the claim after I appealed their results. Hopefully our second claim goes more smoothly as they required a separate policy and claim for my travel partner. The insurers did link the claims so documents can be shared.
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0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
@the edge plusReview Received:
June 14, 2024Dora from HI Verified Squaremouth CustomerOur flight was cancelled due to the flight crew not showing up and was rescheduled 15 hours later on another airline. We missed one night of our prepaid hotel stay so when I came home, I filed a claim with Detour for the one night of hotel charges. My check came about a week and a half later. I was satisfied with the speed that my claim was settled. The delay was a major inconvenience but there is nothing I can claim for that.
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1 out of 1 people found this review helpful
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