0.2% (331) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2813
4 stars
981
3 stars
384
2 stars
121
1 star
210
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
176,032
Since 2004
MONTHLY SALES
2229
Average Monthly Sales Since 2004
REVIEWS
4,728
Since 2004
Overall Rating
4.32 out of 5
Overall Rating 4.32 out of 5
4,728 Reviews Since 2004
Customer Reviews for Generali Global Assistance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
April 7, 2014
Paul from MD
Verified Squaremouth Customer
Quickly addressed problem involving wrong address
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Custom
Review Received:
April 6, 2014
Ajith from TX
Verified Squaremouth Customer
The performance of CSA has been very poor as I am yet to get a response/acknowledgement after submitting the claim 1 week ago. It was real poor support when I called them to their support phone line. I will never go for either CSA or Squaremouth
Was this review helpful to you?
8 out of 12 people found this review helpful
Rating 4 out of 5
Policy:
Custom
Review Received:
April 4, 2014
Philip from KY
Verified Squaremouth Customer
No claims filed
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Custom
Review Received:
April 2, 2014
Michael from CA
Verified Squaremouth Customer
did not have a claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
March 31, 2014
William H from MN
Verified Squaremouth Customer
We were pleased with the quote and what was covered. We felt very secure going on our cruise knowing we had great protection.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Custom
Review Received:
March 29, 2014
Frederick from CA
Verified Squaremouth Customer
Did not require any assistance before or during trip and claim is in process due to weather related airline delays so cannot comment until after claim is resolved
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
March 27, 2014
Charles from IL
Verified Squaremouth Customer
no claim
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Custom
Review Received:
March 26, 2014
James from NY
Verified Squaremouth Customer
I called their Customer Service prior to travel to inquire if they had ID tags that we could download for our luggage in case they were lost during travel. The representative was courteous and efficient. However, they did not offer ID tags. In today's world everyone's luggage looks alike, so anything that can make your luggage stand out from the others is always greatly appreciated.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Custom Luxe
Review Received:
March 25, 2014
BRENDA from CA
Verified Squaremouth Customer
Claim filed via fax on / about March 6 and I have had NO contact from carrier or received any payment or email or anything else.
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21 out of 27 people found this review helpful