0.2% (331) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2813
4 stars
981
3 stars
384
2 stars
121
1 star
210
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
175,973
Since 2004
MONTHLY SALES
2243
Average Monthly Sales Since 2004
REVIEWS
4,728
Since 2004
Overall Rating
4.32 out of 5
Overall Rating 4.32 out of 5
4,728 Reviews Since 2004
Customer Reviews for Generali Global Assistance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Custom
Review Received:
August 29, 2013
Gerald from NY
Verified Squaremouth Customer
no claim submitted
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 29, 2013
Kathleen from OR
Verified Squaremouth Customer
No claim filed
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Custom
Review Received:
August 26, 2013
Edward from GA
Verified Squaremouth Customer
NO claim submitted!
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Custom
Review Received:
August 26, 2013
Thomas from NC
Verified Squaremouth Customer
No claims. Setting up the insurance was easy.
Thanks,
tom
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 26, 2013
Golflady from TX
Verified Squaremouth Customer
I did not have to submit a claim even though I was delayed at JFK due to a one hour and 45 minute delay in getting my luggage which caused me to miss my next flight. Air France put me up in a hotel and provided dinner. Therefore, I wasn't out any additional funds except for $30 in tips for help provided to me.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 25, 2013
Brian from CT
Verified Squaremouth Customer
Thankfully, once again, we didn't have to use the travel insurance. Nice to know we had it though.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 25, 2013
Lee from VA
Verified Squaremouth Customer
Did not use or need the insurance, Thank you.
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0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
Custom
Review Received:
August 24, 2013
Tom from MN
Verified Squaremouth Customer
I filed a claim for $65. It took the insurance company 5 weeks to find a reason to deny the claim. While they were processing the claim they provided updates only when I prompted them with an email. Their denial of claim letter provided no information on appealing their decision. I am just thankful that this was a small claim. Avoid this company like the plague. I can only imagine the nightmare they would be to deal with for a large claim.
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169 out of 175 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
August 24, 2013
Mr. Jan from PA
Verified Squaremouth Customer
I buy trip insurance to know that I will be covered while on my trip. I have never had to use it so far and for that I am glad. If you need it you always know that you will be covered and not have to worry while you are traveling.
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0 out of 0 people found this review helpful