0.2% (331) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
2813
4 stars
981
3 stars
384
2 stars
121
1 star
210
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
175,973
Since 2004
MONTHLY SALES
2243
Average Monthly Sales Since 2004
REVIEWS
4,728
Since 2004
Overall Rating
4.32 out of 5
Overall Rating 4.32 out of 5
4,728 Reviews Since 2004
Customer Reviews for Generali Global Assistance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Before Trip It was very easy to find the right plan for my trip.
During Trip I, thankfully, didn't need to use the insurance I bought while on my trip.
Claim Process No claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom Luxe
Review Received:
April 24, 2013
Vladimir from ON
Verified Squaremouth Customer
Before Trip Good service
Claim Process No claims
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
April 21, 2013
PD from NY
Verified Squaremouth Customer
Before Trip Everyone I talked with regarding questions prior to purchase was VERY informative, I was extremely impressed with that aspect.
The policy we purchased was exactly what we needed. I did not need to contact anyone during or after our trip, thank GOD.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
April 20, 2013
Steve from VA
Verified Squaremouth Customer
During Trip none
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
April 17, 2013
Henry from NY
Verified Squaremouth Customer
Before Trip no issues to deal with
ordered on line
During Trip no issues
did not contact carrier at all
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Custom
Review Received:
April 15, 2013
Janet from NY
Verified Squaremouth Customer
Before Trip Best price for services
During Trip Fortunately, I did not need to use the service. However, it was nice to know I had it.
Claim Process I did not make a claim
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0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
Custom
Review Received:
April 10, 2013
Enrique from CA
Verified Squaremouth Customer
Before Trip This is the worst experience with
CSA. I had to go to the dentist and didn't cover my expenses. I'm not going to use CSA ever.
During Trip Doesn't even rate 1 star. That's it I'm done with CSA
Claim Process The worst insurance service ever
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Custom
Review Received:
April 10, 2013
Kathleen from CT
Verified Squaremouth Customer
Before Trip Didn't really have any interaction--all done via a comparison website.
During Trip n/a
Claim Process Excellent speed and communication. Lots of paperwork though. You need to be organized and provide all of the necessary documentation.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Custom
Review Received:
April 9, 2013
Sean from HI
Verified Squaremouth Customer
During Trip didn't use it...
Claim Process didn't use it.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Custom
Review Received:
April 3, 2013
Joyce from CT
Verified Squaremouth Customer
Before Trip Had no real contact. Process was efficient. Wouldn't know how it would be if I made a claim.
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0 out of 0 people found this review helpful