Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,728 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Custom Luxe
    Review Received:
    June 15, 2012
    Marlene from BC Verified Squaremouth Customer

    During Trip
    We had the insurance in place, but thankfully, we did not have to use it. So, no contact with the insurance carrier during our trip, hence no comment

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  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    June 13, 2012
    Joyce from VT Verified Squaremouth Customer

    Before Trip
    All I can speak to is the customer service while purchasing plan...helpful, informative and found a plan that fit my needs...grateful, I did not need it!!!

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    June 8, 2012
    Christine from CA Verified Squaremouth Customer

    During Trip
    Did not need the insurance during our trip.

    Claim Process
    Did not need to file a claim.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 8, 2012
    JOSEPH from NV Verified Squaremouth Customer

    Before Trip
    Very efficient, prompt in response. I selected this carrier is for its value and high rating.

    During Trip
    Since our trip went smoothly, I had no need to contact this carrier

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 7, 2012
    Mark from NY Verified Squaremouth Customer

    During Trip
    Did not use.

    Claim Process
    N/A

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    June 7, 2012
    Paul from WA Verified Squaremouth Customer

    Before Trip
    They were somewhat vague in their response to specific questions I asked about health insurance benefits.

    During Trip
    no contact during trip

    Claim Process
    claom not submitted yet. I am awaiting the forms that are being sent to me.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 5, 2012
    ronald from TN Verified Squaremouth Customer

    During Trip
    did not have to use it

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    June 5, 2012
    Dana from CA Verified Squaremouth Customer

    During Trip
    I fortunately didn't have to use the emergency line or contact the carrier for customer service during our trip.

    Claim Process
    I did not make a claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 4, 2012
    Daryl from CO Verified Squaremouth Customer

    During Trip
    We did not contact them until we returned home which was 4 days prior to our original completed vacation. We contacted them on May 16 and we received the claims form on the 17th of May.

    Claim Process
    We have not submitted a claim this far because we are waiting for the hospital expenses.

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  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    June 4, 2012
    Pattie from CO Verified Squaremouth Customer

    Before Trip
    I didn't receive the documentation in the mail before leaving for my trip, so I contacted the insurance company and they sent the papers to me as an attachment to my email.

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    0 out of 0 people found this review helpful

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