Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,728 Reviews Since 2004

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    March 9, 2012
    Zarin from CA Verified Squaremouth Customer

    Before Trip
    Did not really need the insurance, but was glad to have it.

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  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    March 9, 2012
    Charles from OR Verified Squaremouth Customer

    During Trip
    None of these is applicable. No contact or needs during trip.

    Claim Process
    N/A

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    March 5, 2012
    Mark from PA Verified Squaremouth Customer

    During Trip
    We fortunately did not need to use our insurance carrier during our cruise so I cannot comment on these questions.

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  • Rating 5 out of 5
    Policy:
    Custom Luxe
    Review Received:
    March 3, 2012
    Thomas from ND Verified Squaremouth Customer

    During Trip
    N/A- no contact during trip

    Claim Process
    N/A- No claim filed

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    February 27, 2012
    James from PA Verified Squaremouth Customer

    Before Trip
    Very helpful and clear on the coverages

    During Trip
    I didn't need to use any of the services ,but the peace of mind is worth the small cost

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  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    February 24, 2012
    Karen from CO Verified Squaremouth Customer

    During Trip
    na

    Claim Process
    na

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  • Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    February 21, 2012
    Ronald from TN Verified Squaremouth Customer

    Before Trip
    I did not have any personal contact with customer service

    During Trip
    Had no contact

    Claim Process
    Did not file a claim

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    February 21, 2012
    Doreen from ON Verified Squaremouth Customer

    Before Trip
    Did not have to use the insurance

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  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    February 17, 2012
    Deborah from MA Verified Squaremouth Customer

    Before Trip
    did not have any contact with customer service except for receiving my policy via email which was very timely

    Claim Process
    Called to see if I was covered for a trip delay due to a mechanical problem on the ship which was the original cause of delay in the trip. Then a death occured onboard which caused cancellation of our visit to the next port. The rep didn't seem to know the answer and had to refer to the policy which had no clear explanation of this type of situation. Although I did not incur any additional costs due to cancellation of the next port, we were forced to stay onboard until the death investigation was complete and we were not able to get the full day at the port we were delayed at. I was surprised to be told there is no restitution for that given we did not get the full trip in. I have been told many insurance companies do cover these type of incidents and is a good reason to have insurance....just not this company I guess :(

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  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    February 13, 2012
    Karen from NJ Verified Squaremouth Customer

    Before Trip
    It was all very smoothly done by e-mail.

    During Trip
    Didn't claim, so no comment

    Claim Process
    Didn't claim

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