Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,728 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Custom Luxe
    Review Received:
    July 14, 2011
    Deborah from FL Verified Squaremouth Customer

    Before Trip
    All of my questions were answered and I wasn't on hold for ages when I called.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    July 14, 2011
    Randy from IA Verified Squaremouth Customer

    Before Trip
    We had good service.

    During Trip
    didn't use.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    July 14, 2011
    william from SC Verified Squaremouth Customer

    During Trip
    Did not need the coverage thank goodness

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom Luxe
    Review Received:
    July 14, 2011
    Deborah from MD Verified Squaremouth Customer

    Before Trip
    I reviewed all documentation on-line comparing to other companies. Chose for produces and price. Received information/confirmation immediately on-line to print and take with me.

    During Trip
    Thankfully I did not have to use the emergency help hotline nor contact the insurance carrier during my trip.

    Claim Process
    On our return we missed our second flight because our first flight was delayed. SAS covered most expenses including our overnight. I filed for one meal. I scanned the required documents and submitted the claim by e-mail. I have not received an e-mail confirmation that the claim was received and am awaiting satisfaction.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    July 14, 2011
    Wendy from NY Verified Squaremouth Customer

    Before Trip
    I didn't need to use the insurance, but I would contact this company again for future travel insurance.

    During Trip
    I did not need to contact this company during my trip.

    Claim Process
    No claim was requested.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    July 14, 2011
    Iris from FL Verified Squaremouth Customer

    During Trip
    I didn't need any service during the trip.

    Claim Process
    No claim - can't really judge how well they would perform. Did get all documentation quickly.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    July 11, 2011
    Dale from NY Verified Squaremouth Customer

    During Trip
    Didn't need any service during trip

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Custom
    Review Received:
    June 30, 2011
    arlene from FL Verified Squaremouth Customer

    During Trip
    Fortunately we did not have any need to use customer service. Our trip went smoothly.

    Claim Process
    N/A

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Custom Luxe
    Review Received:
    June 21, 2011
    Robert from CA Verified Squaremouth Customer

    Before Trip
    I received 2 different policies, and could not figure out which policy applied.

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  • Rating 5 out of 5
    Policy:
    Custom
    Review Received:
    June 15, 2011
    claire from SC Verified Squaremouth Customer

    Claim Process
    I have yet submitted a claim. My husband (james) suffered a stoke while onboard our ship. He spent 9 days in a hospital in the Azores and we were sent home via an air ambulance. He is currently in a rehab hospital in SC. I am in the process of gathering info for the claim.

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