Reviews, Sales, and Service Ratings for
Generali Global Assistance

Easy access to assistance line and very helpful in explaining what the policy covers. Filing the claim online was straightforward and simple.

That's great to hear David! Thanks so much for sharing your experience and choosing to #TravelSmarter.

We had to cancel our cruise as my wife had an emergency appendectomy on July 17,2023. I filed a claim with Gererali within 3 days and mailed the claim into them. I was assigned a claim # and told I would hear from someone if they needed more information. Which I dont believe they do as the claimed was filled out fully and signed by the dr. who did the surgery.
I have not heard from Generali Global and find then very hard to reach to speak with a live person in regards to the state of our claim and getting our cruise money back. I am waiting.

Thank you for sharing your feedback, Kenneth. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received, although some cases can take longer. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

While in Spain we contacted the emergency line to determine where we can best receive medical care related to acute sickness. Due to the delay in response from Generali Global, we missed an additional day of our trip. The GG representative we spoke to told us to wait for someone to contact us and they never did.

One of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

First, you can only reach robots. So many questions that were not answered. Website kept glitching and was unable to upload documents. It took almost two hours to complete claim which I’m not sure my info was sufficient . It was very easy getting coverage but extremely difficult putting in a claim

Hello Nancy. We will use your feedback to help improve our customer service. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

to whom may it concern:

I have contacted and received the information and filed a claim for my travel COVID-19 pandemic since Mar 19, 2022 and after that I keep followed the case for many months, but not sucessfully.The last contact I have received from Generali Global at Oct 9, 2022, at 9AM PDT(

Thank you for sharing your feedback, Kenneth. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to offer further assistance and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

The policy addressed our travel plans.

Thanks for your feedback, Marcus. We are happy you found the right coverage to fit your trip's needs.

Customer service at Squaremouth, in terms of answering detailed policy-related questions, was much better than Generali. Generali reps did not seem well trained to me.

Hello Karen. At Generali Travel Insurance, we take customer service very seriously. We are sorry to hear about your experience, and will use your feedback to improve our service. We appreciate your feedback and your business.

They summarily denied my claim. My trip was cancelled by the cruise company. I had no choice but to cancel my airline reservation. However, Genrerali says that this is not a covered reason. Why not??

Hello Carole. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.