Reviews, Sales, and Service Ratings for
Generali Global Assistance

Trying to talk to an agent after filing a claim has been a terrible experience. Their phone tree is unhelpful, has no option to talk to a human, and I wasted an hour with their online chat bot and live agent. They ask the same questions you've already answered and then don't actually connect you to someone when they say they're connecting you, and then I did get a real person after about 45 minutes and he said he was reviewing my claim and then would respond and then it hung up on me. Horrible system.

Thank you for sharing your feedback, Joanna. We apologize for the circumstances around your negative experience, and for not meeting your expectations as we take customer service and the claims review process very seriously. We have received your claim, and a dedicated claims rep will follow up with you with additional information. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Impossible to use the web site. Many areas seem to be blocked.
I have spent hours, literally, going over and over.
My injury , although relatively minor is so painful (sprained hip) and debilitating that I am waiting to continue the claim.
I appreciate very much your contact.
Thank you

Thank you for your feedback, Margaret. We’re sorry about your negative experience with the claims process. One of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505. You can also watch this helpful video on how to start a claim, generalitravel.com/start-claim

Very prompt, and easy to work with.

That’s great to hear Mary! Thank you for your feedback. We will share it with our customer service team.

Do to my wife's sudden non-covid illness we had to cancel our Panama Canal cruise at the last minute. Although we received a small refund from the cruise company for various charges we had to file a claim with Generali for substantially all of the cost of the trip. Although it's a little cumbersome to gather all of the information and forms they requested, I understand why they requested everything and once everything was filed they authorized our claim in just a few days. Overall I'm very happy with the experience and will use them again.

Hello Eric. We’re sorry to hear about the circumstances surrounding your trip cancellation. Thank you for sharing your experience and for choosing to #TravelSmarter.

No problems, thankfully.

That's great to hear Concetta! Thanks so much for sharing your experience and choosing to #TravelSmarter.

Has to cancel due to unforeseen circumstances

Hello Lisa. We are sorry about the circumstances surrounding your trip cancellation. We look forward to you choosing Generali Global Assistance for your future travel.

We were glad for the coverage. It meant our needs. It was easy to acquire. When we had additional questions they were answered.

Thank you for your feedback, Carolyn. We will share it with our Customer Service Team. We are happy you found the right coverage to fit your trip's needs.

Great! I need to file a claim, so I hope that goes smoothly. I appreciated that you could cancel within 10 days.

Thank you for your feedback, Emma. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!