Reviews, Sales, and Service Ratings for
Generali Global Assistance

The experience was very professional we did not need to make a claim but glad to have it if needed.

That's great to hear Stephen! Thanks so much for sharing your experience and choosing to #TravelSmarter.

Simple to understand and less complicated than you expect

That's great to hear Douglas. Thanks for your feedback!

I found GGA, with the help of a friend a year ago when I was advised to insure my trip and due to hurricane IAN fell through and my
insurance recovered all of my expenses and refunded me in full....
From that moment I knew that I will not take a chance and will ensure every trip I plan. All went well this time,
but there will more trips to come (soon) and I will ensure them with you!
Thank you!
Anna Martin

Thanks for your feedback, Anna! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trips. Thank you for your loyalty!

It was relatively easy to file a claim and the response time to complete the claim and make payment was excellent.

Thanks for the feedback, Patricia! We will share it with our Customer Service Team.

I filed a claim on July 14th. As of today, July 27th, I do not have any updates as it relates to the status of my claim. It simply says "submitted", without any comments. I remain hopeful to have a positive reply soon...

Hello Oleg. Thank you for sharing your experience with us. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

I was exhausted and unsure of what to do. I reacted out to Global Assistance and the representative was kind and explained what the next steps were. I would definitely recommend.

That's great to hear Michelle! Thanks so much for sharing your experience and choosing to #TravelSmarter.

We just submitted our claim last week, so there is nothing to rate so far..

Hello Roberto. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

unfortunately I had to cancel the trip due to a medical reason so I did file a claim and it has been resolved without any problems and in a very timely manner. Thank you

Hey James,

Thank you for the feedback!