Reviews, Sales, and Service Ratings for
Generali Global Assistance

Note that I did not interact with Generali before departure, but it requires that I rate it.

I came down with COVID while on my group tour & had to drop out, isolate, and reschedule my return flights. I contacted Generali’s 24-hour assistance, who helped me try to find a more cost effective hotel in which to isolate. However, Halifax is extremely expensive and all the hotels were at least as expensive as the one I was in. I talked to their Customer Service team, but did not get answers as clear as I would have liked. I’m still waiting for some documentation from my travel provider before filing a claim. I’m hoping the claim is accepted and paid, but I’m not at all sure it will be. The rules and process WRT COVID are very confusing right now and are very nebulous for all concerned.

Note that I had a similar occurrence, with COVID, in April 2021 while in Botswana. That time I had a Berkshire Hathaway Exact Care Value policy, and I was very impressed with their customer service, both while I was on travel and when filing the claim. They paid in full, without any hassle or contest, which I found very impressive. Unfortunately, with the long delay, I did not write a review at that time, so I thought I’d let you know now.

Thank you for your feedback Jerry. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. Additionally, one of our dedicated customer service team members has reached out to offer assistance with any questions you may have about the COVID coverage. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

We filed a TRIP INTERRUPTION and TRAVEL DELAY claim on June 10, 2023. Our May 26, 2023 flight from Copenhagen to Zurich was cancelled (No explanation/reason given) and we were rescheduled to fly the next day. On August 10, 2023 we were finally assigned a Claim Representative (Shay Raban, ext. 2024). I contacted him, and he replied that my claim was in his que, and he would work on it when he could. I have still not heard from him.
I would NOT recommend this policy to other travelers.

Thank you for your feedback, Gayle. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

I called at the half way point of our trip to report I had Covid, so did not want to take the next seven day cruise leaving that day from Vancouver. They tried to help arrange flights home, but my cell phone didn't work very well, so I ended up booking flights myself, which were less expensive than the options they suggested.

I've submitted my claim for the one week cruise and the airfare back to Anchorage. When you contact me in four weeks, I hope I can report they covered my expenses.

I recommend Squaremouth to anyone who will listen. Just last night I told a friend of my daughter to get a policy asap for a cruise she booked for next March.

Hello Eileen. Thank you for sharing your feedback and for your recommendation. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I developed terrible sciatica pain while hiking in Spain. That forced me to go to a health center for help. The alternative would have been to abandon my hike as impossible under the circumstances.

At the health center, I was a bit surprised when I was asked if I had travel insurance. I said "yes," and produced my policy information from my backpack. The person who asked spent some time reviewing the thick pile of paper I had provided, selected the top sheet, made a copy, and told me everything was all set.

Shortly thereafter, I was seen by a doctor who ordered an injection and two prescriptions.

As I was leaving, I asked if I owed any money for the services provided, which, frankly, I had expected to pay for. I was told "no," and left. I simply paid for the prescriptions out of pocket. They were not expensive.

The injection and prescriptions made it possible for me to finish my days hiking and the remainder of my vacation with tolerable discomfort.

I rated my satisfaction with the claim process as 5 stars because all I did was produce the package of insurance paper at the health center. It cannot be easier than that.

Easy to purchase. Will use your coverage for future trips.

That's great to hear Peter! Thanks so much for sharing your experience and choosing to #TravelSmarter.

I had to be air lifted to a hospital for medical treatment. It was within the first 24 hrs. of our 7 day cruise to Mexico. We were reimbursed for cruise interuption 100%. I did take a while due to the Covid 19 interuption of everything, but the company stayed in touch with me and were always helpful. I always use SquareMouth travel Insurance. Bruce

Thanks for the feedback Bruce! We love our loyal travelers.

We wanted to customize the travel insurance package to better fit our needs. We have very good health coverage and we’re not allowed drop the additional health insurance provided by Generali in their travel package. We would have modified the insurance to cover “cancellation for any reason “ since we were concerned about an ill relative here in our home town. We were interested in saving the cost of additional medical insurance. It seemed like there were previously more options.

Thanks for the feedback and your purchase, Vivian! We will take your feedback into consideration as we design new plan options.

I didn't need this policy, but it did give me piece of mind in case anything came up. Wish it was a little cheaper, that's all.

Thanks for sharing your feedback, Sharon! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

The coverage was easy to obtain, but very expensive, as ALL insurance is!

Hello Mary. Thanks so much for sharing your experience and choosing to #TravelSmarter.