Reviews, Sales, and Service Ratings for
Generali Global Assistance

It’s difficult for me as I’m 80 years old and need help with gathering all the paperwork. Seems confusing for me.

Thank you for your feedback, Janet . You can watch this video on how to start a claim, generalitravel.com/start-claim. One of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

Great company to work with - reasonably priced as well. Thanks for great customer service.

Thanks for sharing your positive experience, Gail! We will share it with our Customer Service Team.

During my trip, I had a question about my policy. I called the 24 Hour Customer Service line from my hotel room in Istanbul. The person on the phone was helpful, and I received an answer right away.

Thanks for the feedback, Matthew! We will share it with our Customer Service Team.

Customer service is very poor. After sales service is poor. Accepting the claim -online is very very very poor and very difficult.

Thank you for your feedback, Prathap. We are sorry to hear about your negative experience and for not meeting your expectations. You can watch this video on how to start a claim, generalitravel.com/start-claim. In addition, one of our dedicated customer service team members will be reaching out to you to offer assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated team members can help!

Appreciate the follow up. Will do another trip soon!

That's great to hear Janice! Thanks so much for sharing your experience and choosing to #TravelSmarter.

your customer service rep did a good job helping us get coverage. Fortunately we did not need to file a claim. The trip and travels went very well but it was good to know we were covered just in case something went wrong.

Thank you for your feedback, Michael! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

No problems yet. Claim procedure is difficult.

Thank you for your feedback, Lois. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

So far, it has not gone well. It seems you can only make a claim when you have received your credit card bill for the expenses incurred. I am waiting to do that. If that is not the case, and I can use the hotel bill, I would start my claim immediately.

Hello Marianne. Thank you for sharing your experience with us. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

I had a dental issue during my trip and contacted Generali Global Assistance. Due to the 4th of July holiday weekend, this has not been completely resolved, but should be soon. I will be making a claim. Thanks!

Hello Nancy. Thank you for your feedback. We are sorry to hear about the circumstances surrounding your trip interruption. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!