Reviews, Sales, and Service Ratings for
Generali Global Assistance

I asked the assistance center while traveling whether they covered a particular experience. They told me they could not tell me. They would have to wait until I filed a claim.

When I got home and did file a claim, I spent one hour trying unsuccessfully to upload documents to their claim website. When I finally got someone on the phone.
they told me the website frequently had problems uploading documents and I could send it by my claim by email. But I had to start from zero and rewrite the entire explanation and fill in all of the information manually. It was a very frustrating experience.

Thank you for sharing your feedback, Laureen. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

I compared other policies and companies. Yours was my choice

Thanks for choosing Generali Global Assistance, Jeffrey! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

Needed to purchase insurance that covered vouchers. Contacted squaremouth and their representatives were helpful in directing me in which company to purchase insurance that would cover vouchers. Two days prior to travel my husband became ill and we were not able to travel. We are in the process of submitting a claim now so we will see how it works for us with vouchers.

Thank you for sharing your feedback, Beverly. We're sorry to hear about the circumstances surrounding your trip cancellation. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been received, and our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

We will not buy travel insurance again but rather get changeable tickets. We couldn't go on this trip due to a cousin's death. Cousins' deaths are not covered.

Thank you for your feedback Herb. We are sorry to hear about the circumstances surrounding your trip cancellation. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. If we can offer any further assistance, please feel free to contact us at the phone number or email above.

We made a claim on our trip from Jun1-June 14 from Seattle to Athens Greece. Policy number is 22361W0595. The claim was for flight delay, interruptions and lost luggage. We were told we would be contacted by an agent but have not been. It was said that we would receive a claim number but have not had any correspondence.

Thank you for sharing your feedback, Nancy. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

Our airline (Turkish Air) cancelled our flight 3 weeks before departure causing us to have to purchase tickets with another airline (United). Since it was so close to the trip, our new price for the round trip was over $1,200 more than the original ticket price with Turkish Airline which was purchased 3 months in advance of the flight. I filed a claim for the difference in price, but it was denied.

Thank you for your feedback John. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. If we can offer any further assistance, please feel free to contact us at the phone number or email above.

It was easy to sign up with Generali for my second time with the company. It is difficult to get answers and payments.

Thank you for sharing your feedback, Teresa. We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been received, and our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

After shopping around for travel insurance, Generali Global was just what we were looking for, affordable and thorough. The purchase process was easy and our family went on vacation with complete peace of mind.

Thanks for choosing Generali Global Assistance, Mary! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

I was feeling sick and contacted support. They were very helpful and sent me the names of two medical facilities in the area. I felt better the next day and did not need to go to the doctor.

Thank you for your feedback, Diane. Our travel assistance line is available 24/7/365, to provide emergency assistance, and we’re happy to hear they were able to assist you.