Reviews, Sales, and Service Ratings for
Generali Global Assistance

Plan to file claim for travel delays which left us stuck for 48 hours. Having trouble getting necessary documentation from airline to file claim.

Hello LeeAnn. Thank you for your feedback. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

I was very impressed how quickly my claim was addressed, within 24 hours. I am awaiting payment, but hopefully everything will go through as promised.

Hello Patricia. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should receive your claim payment within 7-10 business days via USPS to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Did not see any response on my claim; assistance needed

Hello Anatoly. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

I was satisfied with everything from purchasing the policy to traveling and so on. However when I contacted customer service it was impossible to speak to an agent for questions prior to filing a claim. I was force to navigate and listen to an inflexible unintelligeable machine. Therefore left alone to figure out how to file a claim or if I even should file a claim.

Hello Karla. Thank you for sharing your feedback. We are sorry to hear about your negative experience and for not meeting your expectations. One of our dedicated team members will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

I contacted your Concierge service and dealt with a very nice young lady. She promptly gave me the information I needed. It was a very good experience.

That's great to hear Stanley! Thanks so much for sharing your experience and choosing to #TravelSmarter.

I was thrilled to have filed my claim on Tues night and have my funds on Thursday!

That's great to hear Lisa! Thanks so much for sharing your experience and choosing to #TravelSmarter.

When filing a claim online it
Kept saying error when I tried to upload supporting documents ( they were well within the file size). It was impossible to speak to a human. The documents they are asking for are absurd!! They want a letter from British Airways stating why the flight was delayed!!! Absurd! I will have to submit the claim via email with about 40 supporting scans of documents that will be a full time job and I am sure 40 files will be to big.

Thank you for sharing your feedback, Jeanine. We are sorry about the negative experience and for not meeting your expectations. One of our dedicated team members will be reaching out to you to initiate the claims process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

The only frustration was the web page which was not completely functional via a cell phone while abroad. The device in this case was an apple iPhone and safari. Thank goodness I could return home, decommission and then complete filing a claim using my pc

Our first flight was delayed on June 14th so much that we missed our connecting international flight. I called the 24 hour Generali help line the woman I spoke with, Shay, was very helpful and we understand that we can get the costs incurred through this trip interruption covered through the travel insurance we purchased. We filed a claim on Sunday, June 25th and are still waiting to hear back from Generali (today is July 1st). We are hopeful that the trip insurance for trip interruption will allow us to recoup the money we spent and lost due to our trip interruption. Our interruption resulted in a 24 hour delay in getting to our destination of Edinburgh, Scotland.

Also, I want to be clear that the email received from you requestions our feedback mentioned COVID-19 interfering with our trip. This is not the case at all. COVID had nothing to do with our trip interruption. It was all due to Delta flight delays. Thank you, Julie Fitch

Thanks for the feedback Julie! We are sorry to hear about the circumstances surrounding your claim, but happy that you received the assistance you needed from our team. We will share it with our Customer Service Team.