Reviews, Sales, and Service Ratings for
Generali Global Assistance

My wife and I went on a 6 week vacation to Europe and Iceland. Three weeks into the trip we both got Covid and were quite ill. We tried to contact Generali for medical assistance several times by phone but we were scheduled on trains every 1-2 days so if we would leave a number we never got a return call. We tried to get medical help in Italy but the small town we were in had no resources that we could use. We would have just come home if we could be advised on how to make arrangements. We were just able to travel by train to get to our next destination but weren't able to enjoy the remainder of the trip at all. Our cell phones didn't work in Europe or Iceland. It would have been very useful if we could have communicated either on WhatsApp or by email to get the information we needed. Medical help would have been extremely useful as we are still suffering from pleurisy yet while we are finally home.

I have used Generali in the past and for an upcoming trip yet and have found them to be very fair. I have never had to contact them during a trip so I never thought about how to communicate. This is something I will have to prepare for better in the future from my end.

Thank you for your feedback Michael. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recordings to ensure our team is providing the best service possible. If you need any additional assistance after your travels, please contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com.

My 5-star rating comes from the excellent assistance I received from Squaremouth’s zero complaint policy/team. When Generali Global denied my claim, I called Squaremouth where a representative immediately opened a claim for me. The claims adjuster who helped me was excellent. My appeal was expedited at her request and a full refund was issued. I believe Squaremouth resolved this issue for me when it wouldn’t have been otherwise. In the future, I will always buy travel insurance using Squaremouth.

That's great to hear Paula! Thanks so much for sharing your experience and choosing to #TravelSmarter.

Have used squaremouth for years, no complaints!

That's great to hear Anne. Thanks for your feedback and purchase!

The process of filing a claim with Generali was extremely slow and many times I was asked to provide certain info that I gave a week prior.

Found it very difficult to upload and complete the claim on line.

Thank you for sharing your feedback, Veronica. We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been received, and our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Did not require services. Trip went smoothly

That's great to hear Carol! Thanks so much for sharing your experience and choosing to #TravelSmarter.

It was very easy to obtain a policy and the rate was better than any other travel insurance I looked into. I will use General Global Assistance again. Very satisfied.

That's great to hear Andrea. Thanks for your feedback and purchase!