Reviews, Sales, and Service Ratings for
Generali Global Assistance

I thought that my initial call to the Generali was rather cold and unwelcoming. The information verbally provided to me on the phone simply resulted in sending me the forms to be filled out. Since my wife's mother died on the date of our cruise departure I still to provide multiple documents to support my claim which I am in the process of doing including a death certificate.

Hopefully, once the documents are submitted my claim will be paid.

Hello Alan. We’re sorry for the negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have asked one of our a dedicated customer service team members to contact you and offer assistance. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com. Thank you.

The customer service number is really only for problems while traveling. Post travel claims are web only to file. Poor support and FAQs on the website. Forced to provide all sorts of information and documentation for irrelevant issues. Site states it can take 30 days or more to resolve a claim. Now I have to wait. Not impressed!

Thank you for sharing your feedback, Mury. We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been received, and our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

I purchased a policy through Generali Global Assistance as I wanted the "cancel for any reason" coverage & was put off by the price through the tour company. I didn't expect to use it but who does? I called to verify what I had read & was pleased to get through to a person immediately. The price was good & the coverage what I had hoped for. I am not filing a claim but I felt more comfortable on this trip (& perhaps the weeks leading up to it) knowing that I had this coverage. Recommended.

Thanks for the recommendation, Patricia. We are happy you found the right coverage to fit your trip's needs.

My experience with Generali Global Assistance was a very positive experience, and I will definite use your company for my next travel experience. Thank you! Diana Brown

That's great to hear Diana! Thanks so much for sharing your experience and choosing to #TravelSmarter.

Could not find my copy of the policy. Called Generali Customer Service before we departed. They returned my call and emailed me a copy of my policy promptly.

Thanks for the feedback Robert! We will share it with our Customer Service Team. We are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

When my wife fell in Lucerne, Switzerland and injured her left knee and head, I tried to call Generali on the emergency number they provided me. I had a TERRIBLE time trying to get through to anything other than a recorded voice. When I finally reached a live agent I was placed on hold, multiple times, for 15 minutes at a time.

Thank you for your feedback Cullen. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. If you need any additional assistance after your travels, please contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com

Easy and affordable!

Hello Martha. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!

Their claim system kept crashing which was very f strating. It took 6 tries to get claim filed

Hello Jeffrey. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

Rates are reasonable and it's easy to see what's covered

Thanks for choosing Generali Global Assistance, Carol! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

Customer service was helpful in answering questions related to potential coordination of benefits prior to departure

Thanks for the feedback, Carol! We will share it with our Customer Service Team. Thank you for choosing Generali Global Assistance.